Customer Success Manager

Kanpla Copenhagen Full-time

Salary Competitive

We are looking for a talented Customer Success Manager @ Kanpla. You will be taking on a crucial role, supporting our growth in the Nordics to help us empower contract catering operators, combat food waste, and enhance customer experiences with some of the biggest Enterprises in the industry.

Embark on a rocket journey with us 🚀
From its humble beginnings as a school project, Kanpla has rapidly grown to become one of Nordic's fastest-growing startups. With 350,000 users on our platform, we have become the leading solution in the Nordics. With our recent funding from a Dutch VC, we have been expanding across Europe in 2024, with major accounts in the UK and big plans to grow our international business areas. The International team now consists of 50 highly engaged rockstars. We are looking for a skilled and motivated Customer Success Manager to help us create the best customer experience in the Nordics and foster great digital contract caterer solutions.

Why join Kanpla now? At Kanpla, you'll have:

• A steep learning curve, and big personal growth potential.
• Close collaboration with our International Go-To-Market Team and Global Customer Success Team, ensuring success with our mission.
• The chance to put your own touch on our Customer success efforts across our markets.

In the position you will:

• Be in charge of Implementation and onboarding of your client portfolio

• Support our customer growth and success in our prime sectors.
• Work with the leading and most innovative contract caterers and take ownership of mobilisations and operational set ups across the UK & Benelux.
• Help develop and execute our Customer Success Strategy
• Your main KPI's are NRR, New Net ARR and NPS

Who are we looking for?
As our new Customer Success Manager you will bring a motivated mindset and a skillful set of competences. We’re looking for:

• A high level of ownership
• An outgoing and energetic individual
• Someone that loves a challenge and thrives on complexity
• An eagerness to learn and develop
• A high level of curiosity, and an explorative mindset
• 2-5 years of experience in Customer success / Operations

What to expect
You will be part a rapidly growing and international team, that currently consists of 50 professional techies, commercial, engineers, coders, and more.

Here is what we offer:

• A unique opportunity to take part in a rapid growth journey.
• A group of highly motivated colleagues ready to help you grow.
• 2 yearly off-site workcations.
• Work form our Copenhagen office or Aarhus office 🏢

Ready to join us?

Let’s talk! Send your CV and application, and let’s explore the possibilities together.

🌍 Read more about Kanpla:
https://techcrunch.com/2023/01/26/danish-startup-kanpla-wants-to-help-canteens-cut-food-waste

https://kanpla.io/