IT Customer Support Technician (Rotating Shifts)

Summary

ACE Networks, a full-service Information Solution provider, is looking for Customer Support Technicians (IT) to join the Limassol team.

Responsibilities:

• Receive support requests via phone and record them to the ticketing system

• Resolve support requests remotely or on-site in a timely manner with the assistance of the rest of the technical team, if required

• Escalate issues, if unable to resolve issue quickly.

• Install and configure hardware operating systems and applications.

Qualifications & Experience:

• Very good knowledge of Microsoft Windows Operating Systems 

• Very good knowledge of computer hardware 

• Fluency in English 

• Degree or Diploma in Information Technology or any relevant field will be considered an advantage

Soft Skills:

• Polite

• Good Communication Skills

• Team Player

• Eager to learn

• Ability to work shifts, 06:00-14:00, 14:00-22:00, and 22:00-06:00, including weekends and public holidays.

Work Experience

• No prior work experience required for this position 

Remuneration Package: 

• Monthly Salary

• Night Shift Fee

• Provident Fund 

• Annual Leave: 21

• Free meals and beverages at the in-house restaurant

• An array of paid trainings will be offered 

• Excellent opportunities for career development and advancement

All CVs will be handled with the utmost confidentiality. 

To apply for this vacancy, please send your CV, vacancies@acenetworks.eu quoting the position title. 

Please note that due to the high volumes of applications received only shortlisted applicants will be responded to