As the world leader in SaaS Management and Optimization, Zylo enables companies to organize, optimize, and orchestrate SaaS. Organizations large and small trust Zylo's enterprise-proven technology and unparalleled SaaS Management expertise to optimize more than 30 million SaaS licenses and $21 billion in SaaS spend. Zylo's patent-pending, AI-powered Discovery Engine provides continual, frictionless monitoring of SaaS spend, licenses, and usage to create the industry's most trusted SaaS system of record. Fueled by more data than any other provider, Zylo delivers insights that allow you to take action quickly to optimize growing SaaS portfolios.

Reporting to the Director of Data Operations, Zylo is looking for a Data Analyst to create a source of truth - by cleansing and validating financial and renewal metadata - to enable customers the ability to maintain and govern their SaaS ecosystem in the continually expanding SaaS landscape. Additionally, this role will be impactful by providing industry-leading service and assisting in process automation to drive scale.

What you will do:

• Maintain the customer data process from receiving and validating data through cleansing and final delivery
• Act as an intake point for Zylo's "white glove" Contract Concierge service for ingesting customer supplier contracts and extrapolating key metadata.
• Investigate, understand, and remedy customer data issues collaboratively with internal stakeholders a monthly basis
• Produce an accurate and consistent output for customer data
• Be a central customer advocate, providing them with any information needed related to the product, or their own internal spend/utilization data.
• Communicate with stakeholders to understand customer requirements and implement identified solutions
• Collaborate with multiple teams to support customer and cross-departmental initiatives
• Ensure customer service level agreements are adhered for deliverables
• Understanding internal processes to improve operational efficiencies and promote scale

What you need:

• 1 years of data analysis experience
• Expertise in Excel using advanced formulas
• Knowledge of Python to extract, transform, and summarize data
• Excellent problem solving and troubleshooting skills
• Aptitude to oversee projects across multiple customers and be entrusted to meet strict timelines

Nice to have:

• 1 years experience using SQL to query and summarize data (e.g. Postgresql, Redshift)
• Experience understanding and working with millions of rows of data
• Strong understanding of data ETL processes and data manipulation
• Location preference: We are open to US based candidates, preferably in the Eastern time zone.

At Zylo, we're committed to furthering diversity, equity and inclusion and living up to our value of Growing Stronger Together. We've worked with our hiring team to craft job descriptions that accurately reflect the nature of the role and minimum qualifications to be successful. If your experience meets the minimum requirements, we strongly encourage you to apply. And if you're not quite there yet, please consider submitting your resume to our talent community - we'd love the opportunity to get to know you.