Overview

Zwicker & Associates PC is a national law firm that represents credit grantors within the financial services industry. The firm is experienced in Bankruptcy, Commercial Collections, Consumer Collections, and Litigation. Growing strong since 1991, Zwicker is headquartered in Andover, Massachusetts and maintains office locations throughout the United States.

Zwicker & Associates is seeking a Collection Support Representative for our Andover, MA office. Collection Support is responsible for performing administrative duties on a daily basis, entering incoming communication (e-mail, fax, etc.), preparing a variety of letters, recording and verifying phone pays, and assisting Collection Managers as needed. The ideal candidate will have prior experience in a similar role and in a fast-paced environment/call center.

Responsibilities

• Administrative duties, scanning, copying, drafting documents
• Entering incoming communications
• Verifying phone payments
• Providing support to the collectors
• Distribute various daily/weekly/monthly reports to collectors and/or managers
• Other duties as assigned

Qualifications

• Collection or call center experience a plus
• Organizational skills
• Must be computer literate, Microsoft Word and Excel
• Above average interpersonal, oral, and written communication skills
• Knowledge of debt collection laws and regulations
• Ability to work in a fast paced environment
• Able to work efficiently on computerized systems
• Ability to multi-task

Physical Qualifications

• Be able to lift 5 lbs. or greater
• Be able to sit 90% of the work day at times
• Be able to bend at the waist and be mobile when needed
• Be able to read and comprehend position-specific documents and correspondence
• Be able to communicate in a common language with (or to) individuals or groups verbally and/ or in writing
• Be able to travel occasionally when needed by the most efficient means of transportation
• Be able to operate a computer, phone and/or equivalent devices
• Be able to complete a minimum of a 40 hour flexible workweek schedule

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this position. Duties, responsibilities and activities may change at any time with or without notice.

Zwicker & Associates, P.C. is committed to providing equal employment opportunities to qualified individuals with disabilities. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. If you wish to seek an accommodation regarding the requirements of this position, please inform Human Resources Management.

This is a full time, full benefit position. Benefit package includes medical, vision, and dental insurance, long term disability insurance, life insurance, compensated time off, paid holidays and 401K with match.

No Phone Calls, No Agencies, EOE, Drug free workplace.

Please review our Applicant Privacy Notice:

http://www.zwickerpc.com/job-applicant-privacy-notice/

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