Customer Service Specialist

Backed by PowerPlant Partners, a leading growth equity firm focused on plant-based consumer wellness companies (powerplantpartners.co), ZICO Rising, Inc., maker of ZICO branded coconut water products (ZICO.com), is looking for a responsible, conscientious, and professional Customer Service Specialist to join our company. The position will be based out of the Company’s headquarters in Seal Beach, CA. This is a part-time (non-exempt) position with flexible work hours estimated to work around 20hrs per week. The incumbent will need to be at the Seal Beach office 3 days a week, preferably Monday, Wednesday, and Friday, but other arrangements will be considered for the right candidate.

About the Job:

At ZICO Rising we strive to “delight our customers and consumers”. Nothing makes our customers happier than having their orders of ZICO product arrive on-time and in-full! As the Customer Service Specialist, you will be a critical player in this mission by ensuring customer orders are processed accurately and promptly in ZICO’s accounting software. You will help manage these orders from entry into the accounting software, to getting picked, packed, and shipped from ZICO’s warehouses, to finally getting delivered to our customers. Once the product arrives at our customers’ stores, it is purchased by the consumer. Sometimes these consumers have questions or even complaints about ZICO’s products and you will be the voice of ZICO as you respond to these consumer inquiries that come in through our hotline – so you should be friendly and professional. We have a great office in Seal Beach and you’ll be responsible for ensuring the office stays clean and organized, stocked with snacks, coffee, and supplies, and that new ZICO team members get an office key and key card.

Key Responsibilities:

· Create sales order records in QuickBooks (QB) from customer purchase orders. Purchase orders received via EDI will be imported into QB and non-EDI purchase orders will be manually entered into QB.

· Transmit sales orders to warehouse so they can be processed for fulfillment. EDI orders will be transmitted via EDI and non-EDI orders will need to be entered on an Excel template and emailed to the warehouse. Promptly notify IT manager and Service Operations Analyst of any EDI-related errors encountered during order processing.

· Send a copy of the order to ZICO's freight provider so delivery to the customer can be arranged.

· Confirm with the warehouse that all sales orders scheduled to ship during the current week will ship and escalate any shipment delays to the service operations analyst immediately.

· Using the 3PL warehouse portal, confirm that customer orders actually shipped on the scheduled ship date and promptly mark sales orders as "shipped" in QB, attaching supporting documentation to the record, and notify accounting that the order is ready to invoice. Follow up with the warehouse on orders that did not ship on the scheduled date and ensure a shipment date is scheduled.

· Complete item setup in customer portals when onboarding new customers or launching new items at existing customers.

· Work with ZICO Sales and Marketing to coordinate the delivery of ZICO product to various events, as well as ZICO's field marketing storage unit.

· Order office keys, key cards, and workstation equipment for new hires. Order snacks and supplies for the office.

· Keep ZICO's Seal Beach office clean and organized. Regularly check the back storage room and work with responsible parties to make sure room stays tidy and well organized. Ensure office cleaning by property management company is performed regularly and work with property management company to resolve any issues.

· Ad-hoc responsibilities as required.

Desired Skills and Experience:

· Strong attention to detail that doesn't diminish when working in a fast-paced environment with lots of moving pieces.

· Responsible, great time-management skills, and the ability to follow through with assignments.

· Professional written and verbal communication.

· Experience with Excel, QuickBooks, or other accounting software is desirable since you will be using these programs a lot! If you don’t have experience with them, then you should have an aptitude for learning new software.

About ZICO Rising, Inc.

Founded in 2004 by Mark Rampolla, ZICO (pronounced Zee-co) is the maker of pure premium coconut water. With five electrolytes, as much potassium as a banana and low acidity, ZICO provides a natural, refreshing way to hydrate, replenish and renew. You used to have to shinny up a tree and machete-open a coconut to experience this miracle. Not anymore. We climbed the tree for you. ZICO Rising is headquartered in Seal Beach, Calif.

Job Type: Part-time

Pay: $18.00 - $22.00 per hour

Benefits:

• On-the-job training

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Office

Work Location: One location