Organization

ZeroAvia is a leader in zero-emission aviation, flying the world's largest hydrogen-electric aircraft since September 2020. Its focus is the design and commercialization of hydrogen-powered aviation solutions to address a variety of markets, initially targeting short-haul, sub-regional commercial flights up to 500 miles. To date, ZeroAvia has secured the UK CAA and FAA experimental permit to fly for its 6 seat aircraft powered by hydrogen-electric powertrain, passed significant flight tests, and is on track for commercial deliveries by 2023. Its achievements to date were rewarded by the UK prime minister by inviting ZeroAvia as a member of the UK Jet Zero Council. 

ZeroAvia’s powertrain development focuses on integrating hydrogen storage tanks, fuel cell systems, and electric motors, delivering a solution that will be not only without carbon emissions but also cheaper to operate. Commercializing the solution requires the establishment of a new clean aviation ecosystem, encompassing hydrogen production from renewable energy sources and tackling public perception of safety.

Responsibilities 

• Utilize the ticket management system to record, update and resolve tickets, disposal of hardware, and installation
• Liaison with other technology teams to ensure any build issues are resolved
• Assist with inventory management, ensuring migration ask can continually be met
• Provide post-migration technical support
• Resolve issues generated via ticket management system
• Liaison with other technology teams across the firm to ensure all issues are resolved
• Takes responsibility and follows through on issues to closure and root cause resolution

Experience and qualifications

• Ability to work outside of normal business hours
• Pays great attention to detail
• Requires: Experience with general deskside support
• Excellent customer-facing skills, comfortable working with all different levels of staff
• Soft Skills: Proven ability to prioritize tasks and issues according to the business impact
• Good written and verbal communication skills
• Good time management skills
• Strong organizational and analytical skills
• Ability to multi-task and work under pressure
• Ability to work autonomously and within the team

Diversity and Inclusion

ZeroAvia is an equal opportunity employer and as a young company in the aviation industry, we value diversity and need people of different backgrounds that bring a plethora of skills, perspectives, and mindsets to the table that can spur originality, imagination, and creativity. We do not discriminate based on race, religion, color, national origin, sex, gender expression, sexual orientation, age, marital status, veteran status, or disability status.