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JOB DESCRIPTION
COMPANY: Zero Emission Vehicle Cooperative (ZEV Co-op) Non Profit
POSITION TITLE: Experience Manager
REPORTS TO: ZEV co-op President (or Director if identified)
INDIRECT REPORTING: Coordinates with all department heads. (Administration, Operations, and
Communications)
SUPERVISES: Call Center Coordinator.
LOCATION: Bainbridge Island,WA or Tukwila,WA ( Tabor 100 ).
OVERALL RESPONSIBILITIES: Responsible for the customer service functions of the Co-op.
Provide leadership, general management, and support of the Co-op’s mission.
ESSENTIAL FUNCTIONS:
Safety
Co-op Culture
Planning
Member / Participant Experience
Operations
Vendor and Subcontractor Relations
Administrative
Communications and Engagement
Software
Special Projects
WORKING CONDITIONS: Work will be conducted indoors and outdoors. This job requires occasional operation and driving of a motor vehicle. Physical activities will include standing, walking, stooping, bending, kneeling, crouching, carrying, reaching, pushing, pulling, and twisting.
This job requires finger dexterity, the ability to manipulate medium and small objects, and the ability to lift 5O lbs.
EDUCATION / LICENSES / SKILLS:
EXPERIENCE:
● Previous work experience in customer service.
● Experience with call center activities.
● Prior carshare experience highly desired.
● Experience in project management.
ATTIRE: Pacific Northwest business casual. Adhere to the Co-op uniform and grooming standards to maintain a neat, clean, and orderly appearance.
PERSONAL PROTECTIVE EQUIPMENT(PPE): As Assigned.
BENEFITS:
Job Type: Full-time
Pay: $30.00 - $34.00 per hour
Benefits:
Experience level:
Shift:
Weekly day range:
Work Location: Hybrid remote in Bainbridge Island, WA 98110
Full Time
$94k-122k (estimate)
01/28/2023
02/25/2023
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
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Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
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They supervise the customer experience and service teams, direct and monitor their activities and train their members.
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They're also responsible for leading both the customer service and the customer experience teams.
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Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
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Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
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Step 3: View the best colleges and universities for Customer Experience Manager.