What will I be doing?

• Manage the customer Implementation team and build client relationships with key decision makers from project kick-off to post-implementation; ensure customer satisfaction
• Manage account and customer escalations, articulate issues, and resolution options clearly and succinctly
• Implement and operationalize project management best practices to achieve key performance metrics and continuously raise the bar on the quality of delivery.
• Proactively identify and mitigate significant risks, unknowns, and hindrances to implementation plans.
• Identify opportunities to reduce customer onboarding time and successfully implement changes.
• Oversee implementation and client adoption of Zenoti software and other add-ons
• Interact with Customer Success and product engineering team to ensure any blockers in implementation are effectively addressed
• Working with customers to make them realize their full potential on Zenoti and making them referenceable
• Having a useful product knowledge that will enable to understand customer requirements in detail and able to solution them wherever required
• Managing and coaching direct reports to scale for the needs of the organization and working towards being self-sufficient.

• Resource planning, hiring, and developing people to maintain a team that values continuous learning & improvement focuses on customer experience

What Skills do I need?

• Proven track record of developing and maintaining referenceable customer relationships
• Confirmed experience to proactively identify, assess, and mitigate risks implementations
• Demonstrate and ensure timely and thorough communication of strategy, deliverable status, and results
• Experience in measuring progress of programs against established objectives such as revenue, utilization, and customer satisfaction
• Excellent Oral and Written communication skills
• Experience working with customers in North America. Can work in a fast paced, ever changing, start-up environment
• Bachelor's Degree in engineering, Computer Science, MBA or related disciplines
• 10 years of experience in Professional Services, Support or Consulting in the Enterprise Software space
• A proven leader with 5 years of experience managing people (Direct reports)
• Leadership facilitator, with excellent presentation and written communication skills working with VPs/Directors to understand needs.
• 2 years of experience in a Senior Management role at a top-tier management/technical consulting firm, technology company other professional environment
• Experience in understanding different technologies (Scripting, HTML, SQL,etc) that will help in solutioning and solving customer issues.
•  Ability to work on distributed time zones across US (PST-EST) and India (IST)

NOTE: This position will be remote to start, but primarily located in the Bellevue/Seattle area/Vancouver BC.

Benefits

At Zenoti, we believe that when people feel good, they are able to do great things. We enable our employees to unleash their potential by providing enriching career opportunities and dynamic financial rewards. We foster an enriching culture, supportive and dynamic work environment, and encourage our employees to balance life, work, and wellbeing. We offer all of our employees:

• Best in industry base salary, plus bonus
• Eligibility to receive equity through company Employee Stock Option Plan
• Medical, dental, and vision coverage
• Participation in company 401k plan
• Paid parental leave
• Unlimited paid time off
• Flexible work hours
• Programs, classes and activities supporting your physical and mental well being, led by Zenoti's dedicated Chief Wellness Officer

Zenoti is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local la