Position Overview

ZENETEX is a rapidly growing, energetic, and win-focused enterprise supporting Federal government, military, and civilian agencies. We are an organization committed to growth and shared success for all stakeholders; we are customer-driven, mission-focused, and operate with integrity and trust in all relationships.

We are hiring for a great opportunity for a Knowledge Manager to leverage and support aour government customer based in Springfield, VA. This position is required to be onsite.

Description

The Knowledge Manager is responsible for the design, development, and socialization of polices, processes, procedures, and the enterprise Knowledge Management (KM) portfolio. This individual will collaborate with disparate stakeholders across the organization to transition manual business practices into automated workflows with the goal of maximizing the efficiency of the organization. The Knowledge Manager will promote the deployment of KM, conduct training to develop content managers, and ensure KM best practices are applied across the enterprise. The KM will be fluent in various KM methodologies and will stay current through research and benchmarking. As the organization’s first Knowledge Manager, this role will require a significant amount of facilitation and energy to help the customer establish and sustain a successful KM program.

• Ensures that KM activities align with the vision, mission, and goals of the enterprise.
• Implements KM solutions to ensure digital information is easy to find and readily accessible.
• Facilitates large workshops to educate stakeholders on industry best practices.
• Leverage frameworks (e.g., Lean/Six-Sigma, ITIL), change management, and similar techniques to identify and document user requirements.
• Provides the customer with recommendations on viable KM solutions to acquisition and/or develop that satisfy user needs.
• Drives development and realization of business cases for KM. Accountable for the design and implementation of the KM projects prioritized by the organization leadership. Acts as change agent for this realization.
• Accountable for development and implementation of metrics regarding the effectiveness of KM implementation and progress towards realization.
• Initiates meetings with user stakeholders to communicate and present project plans, risk, mitigation, action logs and timelines of key projects.
• Models, coaches, and advocates for use of standardize KM approaches across the enterprise.
• Monitors the effectiveness and use of tools and systems as they apply to KM through external research and benchmarking activities as well as internal improvement efforts. Provides feedback and recommended improvements.
• Consults and advises in diverse business areas to provide KM expertise to the enterprise.
• Ability to flex and flow to dynamic and unanticipated business needs.

Qualifications

• Shall have 10 or more years’ experience in implementing and supporting enterprise Knowledge Management.
• Proficiency with Microsoft Office, project management software, and KM software platforms (e.g., SharePoint, ServiceNow).
• Business Consulting Knowledge: Preferably in KM approaches but related fields such as strategy development, ITIL, lean six-sigma, business process design, business analysis are helpful. Includes business acumen expected to comprehend and relate to relevant business strategy.
• Management: Well-developed management skills (agile and adaptive; strategic thinking; intelligence; negotiator; agent of change; skillful listener; and effective communicator).
• Project Management - Ability to develop, monitor, and maintain project plans that implement, enhance, or further refine KM solutions.
• Customer focus: Ability to elicit values and anticipate customer needs, at both operational and strategic levels, and ability to deliver solutions that meet or exceed customer expectations; ability to coach others.
• Facilitation: Demonstrated ability to design and facilitate workshops, meetings, and/or large or small groups to drive successful outcomes (both virtual and in person).
• KM standards and methodologies: First-hand knowledge in KM values and methodologies, such as: knowledge mapping, taxonomy, lessons learned, after action review (AAR), Communities of Practice (CoP), content management, tacit knowledge capture.
• Possess an active TS/SCI security clearance with a CI polygraph.
• Shall meet the minimum credential requirements for a Cyber IT/Cybersecurity Workforce (CSWF) position as defined in Section 6, Table 3.

Education:

Bachelor's Degree from an accredited University/College.

Desired Qualifications:

• Master's degree from an accredited college or university in the field Business Administration, information Systems Management or equivalent field.
• Strongly desired to be formally trained and/or certified in the ITIL v4 Foundations
• Program Management Professional (PgMP) or Project Management Professional (PMP) certification.

Security Clearance

• This position will require U.S. citizenship and an active DoD Top Secret SCI clearance with the ability to obtain and maintain a Counterintelligence (CI) Polygraph.

ZENETEX is an Equal Opportunity/affirmative action Employer. Qualified applicants are considered for employment without regard to age, race, sex, national origin, sexual orientation, disability, or veteran status or any other characteristic protected by law.