Job Description

Zekelman Industries Inc. is seeking a highly motivated Senior Applications Analyst to join our SAP Support Center (SSC) team at our corporate headquarters in Chicago. The candidate will report to SAP Support Manager and must bear a strong SAP Application Support and Consulting expertise to gain the exceptional customer support experience. Primary activities include triaging and resolving of production tickets for our SAP end users in multiple SAP ECC 6.0 instances across multiple business units and functions. This is a permanent direct hire role, and desired candidate will have a demonstrated mastery in SAP Sales & Distribution, and Logistic Execution area.

RESPONSIBILITIES:

• Daily support activities include helpdesk call support, create production tickets, triage incidents and log the information, communicate to business users via phone, email or in person.
• Independently prioritize and resolve production issues related to incident break-fixes and enhancement requests as an SME in SAP Sales & Distribution and Logistic Execution area.
• Coordinate with SAP end users, SAP functional team and/or technical team for requirement gathering, troubleshoot and solutioning.
• Create functional specification documents for application development objects, work with development during DEV testing, prepare test scripts and support users during UAT.
• Design, consult and support security requirements around SAP SD processes.
• Configure for the appropriate solution, prepare necessary documentation including testing.
• Work on moderately complex tasks to enhance existing solution; indentifying, evaluating, recommending options and implementing new solution.
• Prioritize and resolve customer requests independently, share SAP best practices, industry knowledge and personal expertise by educating team, cross functional team and customers.
• Develop professional and productive relationships within business units, IT team, and SSC.
• Utilize query and reporting tools to provide flexible and timely delivery of support to end users, act as SME to business users for solution proposal and training.
• May be required to work off-hours or weekends to support business in case of business critical failures.
• Other duties as assigned.

REQUIRED QUALIFICATIONS:

• Minimum 7 years of experience in multiple full life cycle implementations and support in SAP SD and LE modules, expert in Order to Cash value stream.
• Bachelor degree or equivalent experience, Masters degree in any descipline is prefered.
• Independently work with development in creating functional design documents, provide any necessary information from functional side, conduct testing to validate and verify the changes.
• Experience building and supporting (SD and LE area) of transfer processing, pricing, drop shipment, consignment, credit management, tax procedures and rebate processing
• Strong knowledge and expertise in SAP SD and LE master data, SD Billing Process, Inter-company billing process, transfer pricing, SD Pricing Procedure and SD tax process.
• Detail knowledge of SAP SD integration to any other SAP functional areas such as FI, CO, MM, PP etc., excellent trouble shoot, problem solving skills, detail oriented and self-directed.
• Configure and customize in SAP SD and LE to support our daily production tickets and small to medium enhancement request.
• Contribute the IT teams and SAP end users by facilitating the knowledge sharing, training sessions and develop training documents.
• Contribute project team from SAP SD and LE side.
• Strong customer service skills, team player, collaborative and flexible.
• Legally eligible for employment in the United States without sponsorship.

Zekelman Industries offers competitive compensation and excellent benefits, including low cost, high quality medical and dental benefits. In addition, we have an amazing tuition assistance program, a bonus plan, a 401(k) plan with a generous company match, immediate vesting and much more.

M/F/D/V

We are Zekelman Industries.

We manufacture superior quality tubular and related products and provide outstanding service for our valued customers.

We seek to continuously advance the skills and opportunities of our employees, utilizing the latest technology and management tools available to consistently increase profitability and the enterprise value of Zekelman Industries and of our customers.