Description

The Customer Service Representative will interact with and support the Company’s customers and Technical Sales Representatives. Main duties and responsibilities are:

• Interacts with customers via telephone, email, online chat, or in person to provide support and information on products or services.
• Collects and enters orders for new or additional products.
• Assists the Technical Sales Representative with price negotiation and contract review.
• Fields customer questions and complaints; when the issue is beyond the representative’s knowledge, forwards to the assigned Technical Sales Representative or other appropriate staff.
• Ensures that appropriate actions are taken to resolve customers problems and concerns.
• Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.
• Monitor inventory levels for specific customer products.
• Project management in conjunction with Technical Sales Representative.
• Performs other related duties as assigned.

Requirements

Required Skills/Abilities:

• Excellent communication skills including active listening.
• Service-oriented and able to resolve customer grievances.
• Proficient computer skills with the ability to learn new software.
• Proficient in Microsoft Office suite or related software.
• Technical math and mechanical skills preferred.

Education and Experience:

• High school diploma or equivalent required.
• Bachelor’s degree preferred.
• Customer service experience preferred.
• Experience reading blueprints preferred.
• Experience in the rubber, seal, or gasket industry preferred.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at times.
• Occasional assistance in the warehouse and pulling specific customer orders, which may include lifting up to 50 pounds, and periods of bending, walking and standing.

Schedule:

This is a full-time, non-exempt position. The hours and days of work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m.

Benefits:

Zatkoff offers the following benefits for full-time employees:

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short and long-term disability
• Employee Assistance Program
• Profit sharing
• Annual performance bonuses

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