Overview

Position Summary:

The Client Manager is responsible for the day to day management and direction of a portfolio of assigned YLA account relationships. Account portfolios generally consist of strategic accounts a mix of small/mid-sized accounts with monthly shipment activities.

• Strategic account: Global scope, supporting multiple client product lines
• Small/Mid-Sized accounts: Single country scope, typically US only

The Client Manager, Sales is also responsible for selling and matching YLA solutions for local accounts within an assigned territory and/or maintaining and expanding service offering within existing accounts. This position is located in a branch office of the International division and works with the branch managements and support teams for achieving revenue generation, account management and customer satisfaction goals.

Responsibilities

Essential Duties and Responsibilities:

Customer Relationship Management: The Client Manager will function as the primary representative, responsible for building and maintaining a positive relationship with assigned clients. The Client Manager will communicate with clients by telephone or in person, as needed; provide product and service information and answer other general account questions on a timely and accurate basis.

Account Leadership & Direction: Develop a strong understanding of the client’s business, service requirements. The Client Manager will be responsible for providing leadership and direction to team members assigned to the customer accounts under management and will oversee operational issues to ensure they are effectively resolved by relevant parties.

Sales Management: The Client Manager will focus on building and maintaining client relationships that further the use and up-sell of YLA products and services. The Client Manager will continuously look at opportunities to increase revenue and growth targets for accounts under management.

New business development: Develop new business opportunities through research, prospecting and qualifying new opportunities. This will include customer visits & developing relationships within the defined geographical area or market. Increase market share within assigned territory and achieve assigned financial budget for volume, revenue and profit. Prepare and present proposals, make recommendations for new services, extensions, or enhancements and overcome objections to closure. Handle sales leads from international offices. Send sales leads to overseas offices as appropriate. Successfully close new business and onboard new clients. Expected to meet Sales Targets assigned by management.

• Key escalation point for support and service issues
• Set and run weekly client status meetings
• Quality assurance of client deliverables and activities
• Monthly/Quarterly Account Performance Review with branch management

Qualifications

Education and Experience

College Degree in a related field plus 3 or more years’ related experience in international shipping or international logistics. An equivalent combination of education and experience may be considered .

Essential Job Functions

• Strong interpersonal and communication skills (written & verbal). Must be able to effectively articulate views both internally and externally with clients.
• Proven client prospecting and relationship maintenance/growth skills and abilities s as this is a key component to this role
• Ability to develop strategies and tactics to meet existing and new clients' needs and provide customized solutions.
• Strong relationship builder and communicator
• Highly organized and results oriented
• Demonstrated ability and flexibility in adapting to a constantly changing environment

The above statements are intended to describe the general nature of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required.

Benefits

Yusen offers a generous Employee Benefits Package including:

• Medical, Dental, and Vision beginning the 1st of the month following start date
• 401k with a company match
• Flexible Spending Accounts, Life and Accidental Death & Dismemberment Insurance, Short & Long Term Disability, Tuition Assistance Program, Commuter Benefits, vacation, and much more.

Any and all benefits offered are subject to the eligibility requirements, terms, and provisions set forth in the respective policies and plan documents, which you may request from Human Resources.

About Yusen Logistics (Americas)

Yusen Logistics is working to become the world’s preferred supply chain logistics company. Our complete offer is designed to forge better connections between businesses, customers and communities – through innovative supply chain management, freight forwarding, warehousing and distribution services. As a company we’re dedicated to a culture of continuous improvement, ensuring everyone who works with us is committed, connected and creative in making us the world’s preferred choice.

www.yusen-logistics.com/

Yusen Logistics (Americas) Inc. values each individual employee and is committed to a diverse and inclusive workforce by providing equal employment opportunities for all applicants without regard to race, religion, color, sex, national origin, citizenship status, uniform service member status, age, disability, sexual and gender orientation, genetic information, or any other protected status in accordance with all applicable federal, state and local laws.