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IT Support Engineer

Malvern, PA | Full Time
12 Days Ago

Job Description

Is your career in its prime?  It could be!

YPrime’s Information Technology team is looking for an IT Support Engineer. You’ll be based out of our Malvern, PA headquarters or our Raleigh, NC office At YPrime, we help our clients in the pharma and biotech industries to collect data from patients using mobile devices, assign patients to study treatment groups, and dispense clinical trial drugs and supplies using web apps.  We’re supporting life-altering research, one project at a time.

Does our mission sound like something you can get behind?  If so, here’s what we need from you:

  • Minimum of 2 years experience in a Desktop Support-related role
  • Demonstrated understanding of Active Directory, Office 365, and MS SCCM
  • Experience implementing and troubleshooting routers, switches, and firewalls
  • Experience troubleshooting operational tools, components, mobile phones, laptops, and other hardware, software, or peripheral accessories
  • Experience working with Windows 7, Windows 8, 8.1, and Windows 10
  • Exceptional problem-solving skills
  • Working knowledge of all relevant operating systems, protocols, and standards
  • A strong sense of organizational, time-management, and Prioritization skills

 

Have these things too? Even better!

  • Experience provisioning and troubleshooting both Mac and PC devices
  • Experience in the Clinical Research, Pharmaceutical, or Biotech Industry

Here are some more details about the job:

  • You’ll analyze, diagnose, and resolve desktop problems for end users
  • You’ll assist in user/hardware movement and branch relocations
  • You’ll perform software, hardware, and network troubleshooting
  • You’ll resolve all service request tickets with a sense of high urgency and quality
  • You’ll install, upgrade, support, and troubleshoot Windows Desktop Operating Systems and any other authorized desktop applications, including but not limited to: Microsoft Office 365 Administration, inTune Administration, AzureAD ADDS Administration
  • You’ll install, upgrade, support, and troubleshoot printers, computer hardware, and any other authorized peripheral equipment
  • You’ll perform general preventative maintenance tasks on computers, laptops, printers, and peripheral equipment
  • You’ll customize desktop hardware to meet role specifications and site standards
  • You’ll perform work in compliance with specified warranty requirements
  • You’ll assist in the provisioning, packaging, and shipment of IT equipment for all assigned new hires
  • You’ll assist in managing the employee onboarding and offboarding process

 

What are the YPrime Perks?

  • Uncapped paid time off
  • Comprehensive benefits package largely subsidized by YPrime
  • 401(k) with company match
  • Flexible working arrangements with an emphasis on work/life balance
  • Friendly, smart, passionate, and hard-working coworkers
  • Opportunities for professional growth and advancement

Company Overview

  • Website yprime.com
  • Headquarters MALVERN, PA
  • Size 200 - 500
  • Founded 2006
  • Type Private
  • CEO SHAWN BLACKBURN
  • Revenue $10M - $50M
  • Industry Software & Networking
  • About yprime
  • YPrime develops a clinical trial software that offers data collection and information management solutions for bio-pharmaceutical companies.

Skills for IT Support Engineer

The job skills required for IT Support Engineer include Troubleshooting, Problem Solving, IT Support, Operating System, Information Technology,and Active Directory etc. Having related job skills and expertise will give you an advantage when applying to be an IT Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by IT Support Engineer. Select any job title you are interested in and start to search job requirements.

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Career Path for IT Support Engineer

The following is the career advancement route for IT Support Engineer positions, which can be used as a reference in future career path planning. As an IT Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary IT Support Engineer. You can explore the career advancement for an IT Support Engineer below and select your interested title to get hiring information.