Training Specialist

About Us

Your Health Idaho is an online marketplace that enables Idaho families and small businesses to shop, compare, and choose the health insurance coverage that’s right for them. We are committed to excellent customer service, and we help Idahoans find health insurance options with our real-time service that provides tax-credit eligibility information. As Idaho’s health insurance marketplace, YHI is an independent entity overseen by a 19-member board of Idahoans which includes insurance agents, physicians, business owners, legislators, and non-profit representatives.

About the Job

YHI is seeking a Training Specialist responsible for creating and training deliverables to include in-person training (group or individual) as well as supporting materials/documentation for call center and other Your Health Idaho employees.

Responsibilities (Position may include additional functions not listed)

• Collaborate with internal stakeholders to assess training needs and determine, develop, and deploy appropriate training
• Provide training to consumer support team and other Your Health Idaho employees both during onboarding and ongoing as needed
• Support the implementation of new systems and technologies by developing and /or deploying appropriate training
• Maintain Learning Management System and identify opportunities for improvement to system and leveraging available functionality to drive learner engagement, retention, and reporting.
• Conduct needs assessments, identify gaps, and analyze effectiveness of training programs.
• Develop reinforcements and determine/recommend methodologies to bridge gaps, improve effectiveness, and provide ongoing learning opportunities
• Create and maintain a positive and professional learning environment by utilizing a variety of training methodologies, techniques, and learning tools to ensure maximum effectiveness of procedure documentation and training programs for the adult learner
• Deliver, project, and motivate adult learners through effective training methodologies both in group and individual dynamics
• Perform other duties as assigned

Qualifications (Required knowledge, skills, abilities, education, experience, etc.)

• BA/BS in related field or equivalent through professional experience
• 3 years combined experience in customer service, training, or supervision that includes call center environment
• Demonstrated proficiency to successfully develop and deliver training programs for the adult learner
• Excellent communication skills, both verbal and written, as well as strong facilitation skills
• Knowledge of the health insurance market and/or ACA policy preferred
• Strong problem solving, business analysis, and reading comprehension skills
• Strong computer skills, including Microsoft Office and ability to learn/utilize other technology applications
• Ability to work in a fast-paced workplace, adapt to a continually evolving environment, and work independently with limited supervision
• A committed team player with exceptional interpersonal, problem-solving, and communication skills with ability to develop and maintain cooperative and productive work relationships
• Ability to assume responsibility and maintain confidentiality consistent with the values and integrity of YHI

Physical & Other Requirements

• Ability to work primarily in office settings. Regular facilitation of training workshops in individual or group settings. Use of normal office machines.
• Ability to listen to and understand others as well as ability to give and receive instructions via telephone, computer messages, face-to-face, and in writing. Must possess the ability to write and compose correspondence, training material, memos, and reports manually and via computer or email.

• Availability to work additional hours or weekends as projects demand.

Salary Range

$48,000-53,000

Equal Opportunity Employer

Responsibilities and qualifications listed are not all inclusive.