Customer Service Associate

Voted one of the "Best Places to Work in Maine" for the fifth year, we are looking for talented professionals to join our rapidly growing team. With our innovative FlowCam technology and artificial intelligence platform, Yokogawa Fluid Imaging Technologies is the global leader in flow imaging microscopy solutions for the Life Sciences industry. We make meaningful differences in the world by helping scientists develop new and safer pharmaceutical products, improve the quality of drinking water, and assist researchers in their understanding of marine and freshwater systems, among many other uses.

Learn more about how you can contribute to the growth of a thriving Southern Maine company and continue to build upon its 20 year history while expanding the ever-growing applications of flow imaging microscopy.

About the role:

We are seeking a Customer Service Associate to join our team. In this role, you will be responsible for a wide range of customer processes such as generating quotes and processing orders for spare parts and consumables, as well as managing service processes.

You will interface with a diverse base of customers and representatives daily. You will work closely with Sales, Engineering, and Operations teams and serve as the backup for Inside Sales functions. You will also assist with managing customer relationships, customer records, and sales and service processes.

Key Responsibilities:

• Create Quotes for spare parts, consumables, and repairs
• Process customer orders for instrument and aftermarket sales in a timely and accurate manner and communicate order status to our customers and internal team
• Create RMAs, provide RMA status reports, follow up and coordinate with customers and internal teams
• Work closely with the Sales team, distributors, and international offices to maintain accurate and current accounts and contacts within CRM and ERP systems
• Maintain pricing and price lists
• Assist other service team members with supporting our customers
• Provide backup functions for Inside Sales (order processing, quotes)
• Develop reports and gather statistics on support and services

Education:

• Associate's degree, preferably in a science or engineering discipline

Experience and Technical Requirements:

• Superb attention to detail, excellent problem-solving skills, and an analytical mindset
• Excellent written and verbal communication skills
• 1-3 years prior experience in a customer-facing role
• Excellent interpersonal and customer service skills
• Ability to multitask and navigate changing priorities
• Proficient with Microsoft Office (Word, Excel, PowerPoint)
• Experience with CRM and ERP tolls (Salesforce, NetSuite) is a plus

Physical Requirements:

• Work in office environment
• Use telecommunication tools
• Work in an analytical laboratory
• Ability to lift an instrument (up to 50 lbs.)

Schedule: Monday to Friday, full time, flexibility as needed (In-Office at 200 Enterprise Drive, Scarborough, Maine.)

Benefits: Yokogawa Fluid Imaging Technologies offers a complete benefits package, including medical, dental, vision, STD/LTD, life insurance, 401k matching, tuition reimbursement, paid time off, maternity leave, and corporate wellness programs. Our company culture values work-life balance and community, with team events throughout the year like barbecues on our outdoor patio, outings, and holiday parties. The beautiful rocky coast of Maine provides a backdrop to our scenic offices in Scarborough, with close-by access to beaches, mountains, hiking, skiing, and the vibrant food and culture scene in nearby Portland. Benefits of working onsite include easy access to running and biking trails, ideal for anyone who likes to exercise during the day.

To Apply: Please submit cover letter and resume.

Please Note: Qualified candidates will receive a request for more information or a personal interview.

Company Info: Yokogawa Fluid Imaging Technologies is located in a small business park just off Route One in Scarborough, Maine.

Website: https://www.fluidimaging.com/about/careers

www.fluidimaging.com

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Vision insurance

Shift:

• 8 hour shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
YFT has implemented internal safety guidelines and procedures based on CDC, State of Maine and OSHA recommendations. And responds accordingly as things change and data is updated.

Work Location: One location