FIND A CAREER THAT MAKES A DIFFERENCE WITH A JOB AT THE Y!Now Hiring at the Farmington Family YMCAYMCA Employee BenefitsFREE Family Membership & Discounted Access to ProgramsFlexible SchedulingFamily-friendly Work EnvironmentEmployee Assistance Program & Retirement Plan General Function The Member Experience Associate will be responsible for ensuring exceptional service and assistance to YMCA members, prospective members and guests at all times exhibiting excellent communication and customer service skills upholding the member experience standards. Education/Experience/Training/Certifications At minimum, a high school diploma or equivalent (18 years of age)Experience in customer service, preferably in a busy atmosphere, and typing knowledgeStrong organizational and communication skills, friendly, outgoing, accurate, neat, dependable, and a self-starter. Job Duties & Responsibilities Provides excellent customer service to members and guests through greeting, managing and addressing member concerns, and answering phonesMaintains a neat, organized work area while engaging with members and families as you direct them to programs and activitiesBuilds a positive first impression with a warm smile and personal greeting for all who encounter the YMCA by upholding the YMCA core valuesPerforms other assigned duties as directed by Supervisor Abilities & Skills Ability to participate in all physical aspects of the position. Ability to sit and stand from a seated position when interacting with members. For more opportunities to join our team, please visit the YMCA of Metropolitan Detroit's career page (ymcadetroit.org/careers).