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Client Solutions Manager
Yext Charlotte, NC
Full Time | Restaurants & Catering Services 6 Months Ago
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Yext is Hiring a Client Solutions Manager Near Charlotte, NC

We are looking for Client Solutions Managers to drive adoption and maximize the value of the Yext platform with a strong commitment to learning. You will be responsible for partnering with customers, understanding their priorities and pain points, and ensuring that they optimize their Yext investment. Solution Managers play an integral role in our business, working closely with Sales, Solution Engineers, Product Management, and GTM teams. 
What You’ll Do

  • Be a Trusted Partner: 
    • Establish consultative and trusted partnerships with clients
    • Be a expert on the Yext platform and products
    • Communicate regularly with customers to evaluate satisfaction
    • Elicit client feedback to act as internal advocate for our clients
  • Drive Adoption & Optimization
    • Understand client business goals and anticipate future needs to deliver optimal solutions
    • Drive recurring strategy sessions to ensure client is able to fully adopt Yext and measure success
    • Conduct quarterly [strategy] reviews and check in points with clients
  • Deliver Industry Insights & Yext Product Expertise:
    • Share best practices and industry insights with customers
    • Share product roadmap with customers and provide recommendations on how best to use or integrate new features
    • Be an industry leader and provide thought leadership for customers
  • Identify Opportunities for Growth: 
    • Identify areas for growth and expansion 
    • Collaborate with Sales and Solution Engineering to pursue growth opportunities 

What You Have

  • BA/BS degree or similar college level education 
  • 2 years of experience in a customer facing role
  • Superior client service and relationship skills
  • Excitement for learning and development
  • Phenomenal communication skills
  • Strong analytical and problem-solving skills
  • Leadership in developing and delivering world class client presentations
  • Ability to thrive in a fast pace environment with tight deadlines
  • Die hard drive to make clients successful

#LI-AE1

Job Summary

JOB TYPE

Full Time

INDUSTRY

Restaurants & Catering Services

POST DATE

10/06/2022

EXPIRATION DATE

10/25/2022

WEBSITE

yext.com

HEADQUARTERS

LOS ANGELES, CA

SIZE

>50,000

FOUNDED

2006

CEO

NATALIA H MUNEZ

REVENUE

<$5M

INDUSTRY

Restaurants & Catering Services

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About Yext

Yexts mission is to transform the enterprise with AI search. With the explosion of information and data online, search has never been more important. However, while the world of consumer search has innovated over time, enterprise search has not. In fact, the majority of enterprise search is powered by outdated keyword technology that only scans for keywords and delivers a list of hyperlinks rather than actually answering questions. Yext, the AI Search Company, offers a modern, AI-powered Answers Platform that understands natural language so that when people ask questions about a business onlin...e they get direct answers not links. More
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