What we do
Member of the Visa family since its acquisition in November 2020, YellowPepper's proven platform, Yepex®, enables issuers to easily launch card and account agnostic real-time payments solutions (P2P, P2M, and Cross-Border, among others) while providing value added services such as tokenization, identity validation and risk tools to deliver a complete transaction and service offering. The company is creating the Next Generation Payment Ecosystem to help financial institutions, retailers, and their customers to transact digitally, with security, anytime and anywhere. Operating in 11 countries, the Miami-based global company currently serves 50 clients and 6 million monthly active users.
Our Vision
Create the foundation of the Digital Economy to enable the best and most secure everyday life experience.
Our Mission
To create the next generation Payment Ecosystem to simplify people's lives
Responsibilities:
* Working directly with our customers, provides timely responses and resolutions to Tier 1 customer support requests, ultimately resulting in high customer satisfaction
* Performs diagnosis using documented procedures, troubleshooting techniques and approved tools to solve Tier 1 technical issues
* Ensures that all support activity is logged with complete information into the ticketing tool and assigned with appropriate category and priority
* Contribute quality content to our support knowledgebase
* Collaborate with internal teams to provide tailored support solutions
Basic Qualifications:
* Technical degree or equivalent experience
* 4 years of technical customer support experience, working directly with external customers
* Knack for troubleshooting and debugging complex technical issues at all levels of an application stack
* 4 years of experience in system administration or systems/applications support (Windows, Linux)
* Ability to communicate technical problems and issues succinctly and clearly
* In-depth knowledge of network protocols and standards (e.g. TCP, LDAP, DNS, SSH)
* Exceptional analytical & customer service skills
* Knowledge and experience of cloud-native services
Preferred Qualifications:
* Knowledge of database, application, and web server systems support (e.g. MySQL, Apache, etc).
* Experience and knowledge of administering Linux based systems and bash scripting
* Performance monitoring
Languages:
Fluent English
Spanish intermediate/ conversational
Software and Programs:
Jira, Dynamics, Office licensing, GCP accounts, AWS accounts, Active Directory, Antivirus, SolarWinds, Slack, Nagios.
We are an EEO (Equal Employment Opportunity) Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.