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Customer Support Specialist

Yapi Inc San Antonio, TX
$41k-53k (estimate)
Full Time | Business Services 6 Months Ago

YAPI Inc. is a software company created for dentists by a dentist. Our platform includes digital forms, online scheduling, patient text message confirmations, and more, all designed to help streamline the busy work in a dental practice.


Our Customer Support Specialists are the first line of defense for any customer support or troubleshooting inquiries from our practices. You'll work with our users over the phone and via email to find solutions to their issues and empower them to use our software to its fullest potential. You'll collaborate with our Technical Support, Customer Success, and Billing teams to provide a seamless customer experience for each caller.


The ideal Customer Support Specialist is a motivated self-starter, with a passion for technical support and great written and phone communication skills! This role is a 4/10 position, open only to Texas residents with at least one year's experience providing dedicated phone support who are looking to get their start in the tech industry.


If you'd like to learn more, click here to read the full job description.

WEBSITE

yapicentral.com

HEADQUARTERS

Los Angeles, CA

SIZE

50 - 100

INDUSTRY

Business Services

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If you are interested in becoming a Customer Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Support Specialist for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Customer Support Specialist job description and responsibilities

To enhance customer experience, they help customers complete purchases, upgrades/returns and frequently provide necessary technical assistance.

01/27/2022: Johnstown, PA

They are also responsible for conducting surveys on the products or services and communicating customer feedback.

01/30/2022: Chico, CA

A Customer Support Specialist will also replace products or process payment refunds as needed.

01/18/2022: Rockford, IL

They help customers with their queries and complaints.

02/18/2022: Richland, WA

Listen to customer complaints and provide adequate solutions for their problem via phone or email.

02/14/2022: San Diego, CA

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Support Specialist jobs

Communication skills come as pretty much as a given, concerning customer support.

02/15/2022: Troy, NY

Make Connections and Give Compliments.

01/07/2022: Lompoc, CA

Ensure that customers understand the resolution and provide on-going education to customers.

01/11/2022: Spokane, WA

Compile and analyze customer requirements to give the best advice and resolve their query.

02/20/2022: Pensacola, FL

Customer service experience- A thorough knowledge of how to delight customers through strong researching, problem solving and troubleshooting skills.

01/09/2022: Chattanooga, TN

Step 3: View the best colleges and universities for Customer Support Specialist.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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