Company Description

Take a seat on the Xplor rocketship and join us as Senior Site Reliability Engineer to help people succeed across the world. 

We’re a global team of builders, listeners and problem-solvers who are relentlessly focused on making life simple, so our customers can get back to growing their business, engaging consumers and doing what they love.

Job Description

You’ll join our Fitness & Wellbeing vertical where we’ve brought together our Boutique Wellness and Health & Fitness business to form a single, global vertical that serves clients around the globe in key markets like the US, Canada, UK, Europe, Japan, Australia and New Zealand.

We offer market-leading software products like Mariana Tek, TrueCoach, Clubware, Resamania and Triib as well as Commerce Accelerating Technologies like Connect (Brandbot) and Insights (Intellihub) to gyms, health clubs, leisure, parks & recreation centers.

Site Reliability Engineering (SRE) is what you get when you treat operations as if it is a software problem. Our mission is to protect and provide for the software and systems behind Xplor’s services with an ever-watchful eye on their availability, latency, performance, and capacity. As an SRE you will use your experience in running production-grade software to build automation that allow our systems to run smoothly with minimal intervention.

Responsibilities

• Automate pipelines to production and make it safe, secure, and repeatable so that development teams can self-service
• Participate in the incident response process to minimize user-impacting events and ensure they do not reoccur
• Configure and maintain AWS and Azure infrastructure supporting active development and iteration
• Solve problems relating to mission critical services and build automation to prevent problem recurrence with the goal of automating response to all non-exceptional service conditions
• Influence and create new designs, architectures, standards, and methods for large-scale distributed systems
• Build world-class alerting, monitoring, and capacity management systems for the management of our platform’s health
• Mentor and train other SREs to further their career and create lasting communities
• Eliminate unnecessary complexity to make life simple and build for people
• Participate in on-call rotation
• Other duties as assigned by management

Qualifications

• Five years of experience in a software development and/or operations role
• Intermediate experience with CI/CD pipelines
• Senior-level experience in cloud-native infrastructure, preferably AWS
• Intermediate experience with scripting (Powershell, bash, or Python preferred)
• Ability to troubleshoot running applications in a systematic manner
• Working proficiency with Git
• Comfortable with Scrum-based development lifecycle
• Excellent analytical and problem-solving skills
• Strong and clear written and verbal communication skills
• Ability to translate complex ideas into diagrams, user stories, and ultimately working software
• Strong sense of ownership around producing results.

At Xplor, we believe that the best innovation and ideas happen at the intersection of differences - people of different cultures, generations, disciplines, and lived experiences. So even if you think you don’t quite tick all the boxes, we still encourage you to apply.

Additional Information

Life at Xplor

You’ll be part of a global network of talented colleagues who support your success. We look for commonalities and shared passions and give people the tools they need to deliver great work and grow at speed.

Some of the perks of working with us:

• 12 weeks Gender Neutral Paid Parental Leave for both primary and secondary carer
• #GiveBackDays/Commitment to social impact – 3 extra days off to volunteer and give back to your local community
• 8 weeks each year to work from anywhere in the world
• Ongoing dedication to Diversity & Inclusion initiatives such as D&I Council, Global Mentorship Program
• Access to Mental Health support
• Flexible working arrangements
• Exempt: The average base salary pay range for this position is $80,000 to $140,000 CAD
• May be considered for a discretionary bonus

#LI-Remote

Ready to apply?

To start your application, please submit your resume and we’ll be in touch as soon as we can. Please include the word "moonshot" at the top of your message to the Hiring Manager so that we know you took the time to read our job ad.

We understand that diverse candidates have diverse needs. We welcome you to inform us of any additional needs related to completing your job application or participating in the interview process, via [email protected] 

More about us 

Xplor Technologies is a global platform integrating SaaS solutions, embedded payments, and Commerce Accelerating Technologies to help businesses succeed. Xplor provides enterprise-grade SaaS solutions for businesses in “everyday life” verticals: Childcare & Education; Fitness & Wellbeing, Field Services and Personal Services – and a global cloud-based payment processing platform.

Xplor Technologies serves over 78,000 customers that processed over $36 billion in payments, operating across 20 markets in 2022. 

Good to know

To be considered for employment, you must be legally authorized to work in Canada. Xplor does not sponsor visas, either at the time of hire or at any later time. 

To learn more about us and our products, please visit www.xplortechnologies.com/us/careers. 

We also invite you to check out our Candidate FAQs for more information about our recruitment process www.xplortechnologies.com/us/recruitment-faqs.

Xplor is proud to be an Equal Employment Opportunity employer. We're dedicated to attracting, retaining and developing our people regardless of gender identity, ethnicity, sexual orientation, disability, and age. Applications are encouraged from all sectors of the community.

We’re committed to replying to each application and look forward to getting in touch with you soon.