The Wyndham Garden Norfolk Downtown is looking for an energetic and passionate individual with an interest in developing his/her career as an Executive Housekeeper to join our Leadership Team. The Executive Housekeeper will report directly to the Asst. General Manager.

The role requires the right person to provide guidance and leadership to the day to day housekeeping operations and help making policies and developing plans for carrying out work programs for the rooms department to achieve the guest satisfaction scores, operating and financial goals.

The ideal candidate must have a minimum of 3-5 years of management experience in a similar role and environment as well as the ability to demonstrate leadership and a professional image to employees and guests. Bachelor’s Degree preferred. Must be able to work a flexible work schedule including primarily evening shifts, weekends and holidays, as the hours for this management position will vary based on business demand.

REQUIRED SKILLS AND ABILITIES
Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Communicates well with all colleagues and guests. Must be willing to pitch-in and help co-workers with their job duties and be a team player. Requires the exercise of considerable managerial and proven leadership skills as position involves frequent decisions, planning, organization development and coordination of large scale work projects. Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts. Ability to observe performance and detect signs of emergency situations and respond with proper action.
PERFORMANCE STANDARDS

Customer Satisfaction:
Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with colleagues and guests. It is essential that you remain professional at all times, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every associate is a guest relations ambassador, every working minute of every day.

Work Habits:
In order to maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and or improve existing ones, have the ability to solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety Security:
The safety and security of our guests and associates is of utmost importance. Every associate must adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

REQUIREMENTS :
· Excellent verbal and written communication skills

· Must have the ability to multitask in order to meet a variety of deadlines

· Must possess very good computer skills, Opera system knowledge is a plus

· Must have exceptional organizational, supervisory, coaching skills.
· Must have knowledge of Front Desk operations.
· Must be able to exert well-paced ability to maneuver between operational departments.

. Must be able to analyze routine data to make appropriate judgement regarding the process of inspecting/cleaning guest rooms and supervisory duties.

· Ability to work with minimal supervision required.

· Long hours sometimes required. Typically a 50 hour workweek.

· Maximize room revenue and occupancy by reviewing status daily. Analyze rate efficiency and maintain close observation of daily house count.

· Respond to all guest requests, problems, complaints and/or accidents presented in an attentive, courteous and efficient manner. Follow up to ensure guest satisfaction.
· Must be willing to adhere to grooming and attire policy as outlined by brand standards and ensure adherence at all times from all team members.

. Must be able to push/pull/lift up to 50 pounds. Job frequently requires use of arms, hands, and fingers. Requires walking, sitting, crouching, kneeling, standing.

· The individual must possess the skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job and be willing, if needed, to cover shifts during call offs and emergency situations.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise.

ADDITIONAL DETAILS:

Benefits:

• Medical, Dental, Vision & life insurance
• 401(k) with company match
• Hotel discount
• Holiday pay - Vacation pay
• Training and development, Opportunity for growth and Much More!

Salary: Excellent pay based on Experience

Accommodation: No

Management Position: Yes

Entry Level Position: No

Please visit us online at www.wyndhamgardennorfolkva.com

QUALIFIED CANDIDATES ONLY PLEASE. INTERESTED CANDIDATES SHOULD SEND RESUME WITH CONTACT INFORMATION. IF HIRED, ALL EMPLOYEES WILL BE SUBJECTED TO A BACKGROUND CHECK.