Description

Assist guests with booking and confirming reservations. Responsible for providing attentive, courteous and efficient service to all guests and callers.

Requirements

Reservations Agent Duties and Responsibilities:

• Answer phones and assist customers in making, altering, or canceling reservations

• Respond to emails with reservation information, confirmations, and additional details

• Advise customers regarding ongoing promotions or available upgrades that may enhance their experience

• Answer questions regarding rooms, facilities, rates, and events

• Accurately record customer information and charge credit cards upon successful reservations

• Assist the front office when required

Required Skills/Abilities:

• Excellent verbal and written communication skills.

• Excellent interpersonal and customer service skills.

• Excellent organizational skills and attention to detail.

• Ability to make travel and event recommendations based on clients’ interests and personalities.

• Proficient with Microsoft Office Suite or related software to prepare schedules and itineraries.

• Proficient computer and research skills to book travel, lodging, and tickets to attractions.

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Education and Experience:

• High school diploma or equivalent required.

• Previous related experience preferred; on-the-job training provided.

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.

• Must be able to lift up to 15 pounds at times.