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www.leaseweb.com
Dade, FL | Full Time
7 Months Ago
Technical Support Engineer
Full Time 7 Months Ago
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www.leaseweb.com is Hiring a Remote Technical Support Engineer

Do you have a passion for solving complex, technical issues for customers? Are you customer and result-oriented and a good communicator? Do you have extensive knowledge of the hosting and data center landscape? Are you persuasive, energetic and have a get it done mentality? Then you should apply with us!

What we offer:

  • Competitive salary annual bonus
  • Remote working environment
  • The possibility to develop yourself and build your career
  • Free Medical, Dental, Vision, Short Term Disability, Long Term Disability and Life Insurance
  • Competitive time off policy
  • Flexible Spending Account for Dependent Care and Medical expenses
  • 100% Match on 401k
  • Company parties, monthly happy hours, Foosball tournaments, and much, much more
  • A great working environment in a dynamic, global, fast-growing organization

 Job overview

As a technical support engineer your main task is to solve hardware and software problems independently through our ticket system or phone. Quickly, efficiently, and accurately. You are responsible for providing professional technical support as well as a high customer satisfaction.

Available to work in shifts (the department operates in a 24/7 shift structure)

What you’ll get to do

• You will be supporting IT professionals of companies that host their business on our infrastructure spread across 10 different data centers throughout the country

• Installing, configuring, troubleshooting of various operating systems, for the most part Linux (CentOS, Debian, AlmaLinux, through command line)

• Installing, configuring, troubleshooting of various control panels, such as cPanel and Plesk

• Identification and resolution of hardware problems and remote coordination of replacements of various hardware components

• Troubleshooting network latency issues and proactive monitoring and quality assurance

• Technical coordination and close collaboration with our Level 1 team, our local data center teams, network team and advanced services team

What you’ll get to do:

• You will be supporting IT professionals of companies that host their business on our infrastructure spread across 10 different data centers throughout the country

• Installing, configuring, troubleshooting of various operating systems, for the most part Linux (CentOS, Debian, AlmaLinux, through command line)

• Installing, configuring, troubleshooting of various control panels, such as cPanel and Plesk

• Identification and resolution of hardware problems and remote coordination of replacements of various hardware components

• Troubleshooting network latency issues and proactive monitoring and quality assurance

• Technical coordination and close collaboration with our Level 1 team, our local data center teams, network team and advanced services team

 About Leaseweb

Work for Leaseweb and help make the internet’s heartbeat. You will be a vital part of the success of the company.

Leaseweb is a leading cloud-hosting provider that offers a broad range of products and services including, private cloud, dedicated servers, hybrid hosting, colocation, CDN, and cybersecurity. Working with companies ranging from SMBs to enterprises, Leaseweb has the flexibility, market knowledge and technical expertise to provide the perfect balance of price and performance. The Leaseweb platform resides on one of the largest, most reliable networks in the world, boasting 10 Tbps bandwidth capacity and 99.999% core uptime, low latency, and fast response time from top tier data centers throughout the world.

 Want to learn more or apply?

For more information, please contact hr@us.leaseweb.com

The organization is not currently sponsoring work visas or transfers, including OPT or H1-B. Green Card holders or U.S. Citizens eligible for application. The organization is an Equal Employment Opportunity employer.

Recruitment agency? Thank you for your interest, but we are sourcing all our candidates directly. We appreciate you trying anyway but please keep in mind that any unsolicited profiles you send us will be treated as direct applications. 

Job Summary

JOB TYPE

Full Time

POST DATE

08/31/2022

EXPIRATION DATE

12/12/2022

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The job skills required for Technical Support Engineer include Technical Support, Troubleshooting, Operating System, Linux, Collaboration, Life Insurance, etc. Having related job skills and expertise will give you an advantage when applying to be a Technical Support Engineer. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technical Support Engineer. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Technical Support Engineer positions, which can be used as a reference in future career path planning. As a Technical Support Engineer, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technical Support Engineer. You can explore the career advancement for a Technical Support Engineer below and select your interested title to get hiring information.

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If you are interested in becoming a Technical Support Engineer, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technical Support Engineer for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Technical Support Engineer job description and responsibilities

Responsible for providing technical support to clients in person and remotely.

02/27/2022: Tallahassee, FL

Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams

01/25/2022: Paramus, NJ

Technical support engineers need to rise above, and not respond with anger or frustration.

03/24/2022: Grand Forks, ND

Technical support specialists provide assistance to customers experiencing technical, software and hardware problems.

02/19/2022: Huntington, NY

They ensure that all technical aspects are functioning optimally.

03/02/2022: Champaign, IL

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Technical Support Engineer jobs

Taking ownership of customer issues reported and seeing problems through to resolution

04/11/2022: Chillicothe, OH

Patience, friendliness, and clear, non-technical communication are necessary to ensure customers don’t feel frustrated or talked down to.

03/29/2022: Orange, CA

A Technical Support Engineer provides customer service for computer hardware and software.

03/30/2022: Grand Forks, ND

Technical support engineers require a variety of hard skills and soft skills.

04/10/2022: Killeen, TX

A Technical Support Engineer duties and responsibilities may revolve around maximizing computer system capabilities and making recommendations.

01/31/2022: Lawrence, MA

Step 3: View the best colleges and universities for Technical Support Engineer.

Butler University
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