Overview

WuXi AppTec is a leading global pharmaceutical, biopharmaceutical, and medical device open-access capability and technology platform with global operations. As an innovation-driven and customer-focused platform, WuXi AppTec Group provides a broad and integrated portfolio of services to help our worldwide customers and partners shorten the discovery and development time and lower the

cost of drug and medical device R&D through cost-effective and efficient solutions.

At our Laboratory Testing Division, we provide a world class, globally integrated testing solution for drug development and medical device innovation. We enable scientists to transform ideas into the best healthcare products, accelerate the race from bench to bedside, and ultimately improve human life.

Our New Jersey site specializes in small molecule bioanalytical, drug metabolism, and pharmacokinetic services to the pharmaceutical, animal health and agrochemical industries. We are seeking an IT Technical Support Specialist I within our Information Technology department - located in Plainsboro, NJ and servicing both Cranbury and Plainsboro, NJ.

Responsibilities

Job Summary: Responsible for first level day to day onsite support of users and systems (regulated and non-regulated).

Essential Job Functions:

• End user desktop, laptop, phone and software support
• Manages and creates user accounts
• Network infrastructure monitoring/support
• Assists Support Specialist II where needed
• Respond to, escalate/reassign, and close helpdesk tickets

• Works on routine assignments per written procedures, where ability to recognize deviation from accepted practice is required.
• Normally receives minimal instructions on routine work and detailed instructions on new assignments.
• Works under close supervision from supervisor or senior personnel.
• Ability to work in a team environment and independently as required
• Maybe required to work Holidays and weekends
• Maybe required to work Overtime

• Contributes to the overall operations and to the achievement of departmental goals
• Perform job specific tasks in compliance with applicable Regulations, International Standards, and WuXi AppTec Policies and Standard Operating Procedures.

• Thorough understanding of Good Laboratory Practices and Good Manufacturing Practices
• Other duties as assigned
• May be required to assist in other departments

Qualifications

Experience / Education

• Associate’s or Bachelor’s degree or equivalent experience
• 1-2 years technical IT support experience
• Preferred Certification: A , MCSA or equivalent IT certificates

Knowledge / Skills / Abilities:

• Advanced knowledge of Windows 7/10 operating systems and MS Office 20xx/365
• Basic knowledge of PC hardware troubleshooting and repair
• Basic knowledge of printers, troubleshooting and repair
• Basic knowledge of Ethernet and Wi-Fi networks

• Proficient in Microsoft Office applications (Excel, Word, Outlook)
• Basic knowledge of WAN, LAN, VPN, WLAN and Remote Desktop program
• Basic knowledge in setting up Backups to External Hard Drives and Network Shares
• Basic understanding of networking principles and Microsoft Active Directory
• Basic knowledge in setting up and troubleshooting mobile phones (iOS/Android)
• Strong organizational and time-management skills
• Strategic thinking ability with strong analytical troubleshooting skills
• Proficient in Oral & Written communication skills
• A positive attitude and excellent customer service skills

Physical Requirements:

• Must be able to work in an office environment with minimal noise conditions.
• Must be able to work in Lab setting with exposure to Animals/biohazards / Chemicals (List specific Chemicals)
• Must be able to wear appropriate PPE
• Must be able to work in environment with variable noise levels
• Ability to stand /Sit/walk for long periods of time
• Ability to lift 25 lbs routinely
• Ability to lift 100 lbs with help of at least one other person occasionally
• Ability to crouch, bend, twist, and reach
• Ability to push/pull 100 lbs occasionally
• Clarity of Vision
• Ability to identify and distinguish colors
• Must be able to perform activities with repetitive motions
• Ability to climb Ladders / Stairs / Scaffolding

WuXi AppTec requires all employees, both Field and Office-based, to be fully vaccinated with a COVID-19 vaccine by February 9, 2022 or undergo weekly COVID-19 testing as set forth in WuXi AppTec’s Mandatory COVID-19 Vaccination Policy, unless they are eligible for an exemption from the vaccination or testing requirements based on a disability or sincerely held religious belief, practice or observance. If you are offered employment with WuXi AppTec, you will be required to provide acceptable proof of your COVID-19 vaccine (if applicable) no later than 8 days before your first day of employment.

An Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability

This job description does not state or imply that the above are the only duties and responsibilities assigned to this position. Employees holding this position will be required to perform any other job-related duties as requested by Management.