• Daily presence onsite: greeting tenants and assisting with all tenant needs 
• Work collaboratively with Property Management Team to effectively plan and communicate the expressed needs of the customer.
• Conduct daily walkthroughs of all amenity spaces for quality assurance: work with building management, maintenance, and janitorial to quickly resolve any findings
• Foster strong relationships with Client teams; effectively communicate about upcoming activities; foster a sense of community inclusive of tenants, guests, and Property Management; serve as the liaison between Client stakeholders and Arch Amenities Group
• Manage and maintain applicable marketing & tenant communication channels 

• Embody a service-oriented culture; provide anticipatory service to all tenants and stakeholders
• Assist in the creation of new standards, systems and trainings to support new operations within the client portfolio 
• Manage existing partner relationships and proactively source new vendors to maintain competitive advantage
• Identify and proactively communicate opportunities for improvement; contribute to team initiatives that benefit the larger business

Engagement Events

• Produce a calendar of pop-ups and signature workshops to increase tenant engagement 
• Collaborate with Senior Engagement Team and client Stakeholders throughout the planning and execution of all programs 
• Use psychographic data to inform program selections
• Work to activate within all available amenity spaces
• Collect and maintain accurate metrics, using data and lessons learned to iterate and improve on future programming.

Hosted Conferencing

• Manage and build relationships with third-party caterers and vendors to enhance customer experience.
• Maintain accurate data in sales/catering software to update system as business dictates.
• Create detailed BEOs with meeting details and pricing.
• Collect all outstanding balances prior to the arrival of the customer.

• Work with the Food & Beverage partner to ensure all catering options/menus meet client’s needs and are presented to the customer per AAG’s standards.
• Work closely with the customer to ensure room set-ups, AV needs, and special requests are executed properly.

Qualifications

Experience

• Minimum 5 years events & hospitality experience required
• Knowledge of TripleSeat and Canva preferred
• Experience with project management tools such as PSO Hub, Monday, Trello, Asana, etc. preferred

Requirements

• Be flexible concerning scheduling needs and requirements.

• Excellent multitasking ability and organizational skills.
• Problem-solving skills.
• Keep abreast of industry trends
• Superior quantitative, oral and written communications and problem-solving/strategizing skills.
• Excellent overall computer skills with advanced knowledge of all Microsoft Office software.

• Proactive mindset to anticipate and support changes in our business.
• Conformity to the highest standards of personal integrity and ethical behavior.
• Exceptional customer service abilities.
• Exceptional organizational and time management skills.