We are the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities.

At WPP we’re reinventing creativity on an ever-broader canvas, bringing together unrivalled talent, resources, and skills to provide an integrated offer of communications, experience, commerce, and technology for clients.

It’s our people who make the company, and what we do, extraordinary. We champion an open and optimistic workplace, where everyone has the chance to thrive and shine. We foster and celebrate an inclusive culture of belonging, one that embraces diverse thought and individual expression.

Find out more about us including some of the work we’re doing to build better futures for our people, planet, clients, and communities: https://www.wpp.com/about

YOUR ROLE IN A NUTSHELL:At WPP, technology is at the heart of everything we do, and it is WPP IT’s mission to enable everyone to collaborate, create and thrive. WPP IT is undergoing a significant transformation to modernise ways of working, shift to cloud and micro-service-based architectures, drive automation, digitise colleague and client experiences and deliver insight from WPP’s petabytes of data.

This is a 12 month fixed term contract and you will carry out the effective and efficient everyday operations of the IT Desk Side for WPP AUNZ. A trusted pair of hands to deal with level 2 and 3 issues as they present, and a trusted resource for the Solutions team to assist with project work when needed. 

WHAT YOU WILL SPEND YOUR TIME DOING:

•  Level 2 and 3 incident and problem management, including diagnosis, liaison with appropriate internal 
  and external resources to drive resolution, and stakeholder management throughout the resolution 
  process
• Escalation of issues to the appropriate teams as required
• Manage simple user and office relocations
• Supervise and assist with deployment of new hardware and software to end users
• Subject Matter Expert for unique line-of-business technologies
• Compiling, documenting and maintaining Service Desk knowledge base and standard procedures
• Liaison with the Solutions team (Infrastructure, Network, Security, Systems Admin) and Applications
  teams for assistance with project work as required

SKILLS & EXPERIENCE:

• Maintain strong technical skills as tools and technologies evolve
• Strong problem-solving abilities
• Ability to communicate effectively with colleagues, managers and end users in clear, appropriate language
• Shows initiative in finding ways to minimise incident recurrence
• Able to work with minimal direct supervision
• Able to manage time effectively and set priorities appropriately
• Able to maintain professional demeanour under stress

HOW WE WORK:At WPP, our people are at the heart of everything we do.

Our mission is to build and foster an inclusive culture of belonging, one that is equitable, tolerant, and respectful of diverse thought and individual expression

Our ambition is to create workplaces where our people feel not only that they have opportunities to thrive, but also that they are celebrated. A place where everyone has the opportunity to learn, grow and do amazing creative work, surrounded by leaders and colleagues who are inclusive, supportive, and kind. We believe that ultimately diversity and difference will combine to produce extraordinary creativity, manifested in the work we do for our clients and the impact we have on the world.

We support flexibility through our hybrid working model which offers the benefits of being together in the office and working from home. We encourage our people to work in ways that meet their needs and enable them to deliver great work.

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