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Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee and we employ more than 5,800 people in facilities spanning the globe.
Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.
Our Purpose: "We champion and empower workers who make our world work better"
What You Will Do as a
The primary responsibility of this positionis to coordinate account requirements with the goal of meeting customer needs while supporting ongoing sales.Working in conjunction with other Account Compliance team members, internal operations, sales teams, and key external customers, this position ensures deliverables are on schedule.
How You Will Make a Difference:
Works with multiple functional areas to ensure compliance with customer requirements (i.e., Sales, Marketing, Operations, Credit, Customer Support, Distribution)
Performs list management and data entry functions to maintain customer database
Researches and updates customer portals (ex: Walmart, Tractor Supply, Kohl's, Menards, and more)
Works closely with the customer to clarify specifications and to address system transactional failures
Reviews, troubleshoots, and documents customer chargebacks and scorecards
Monitors orders for on-time order fulfillment
Assists in QA testing of new as well as changing requirements in functionality
Documents action items, identifies implementation risks, and makes recommendations for resolution
Maintains detailed records pertaining to specific customer agreements prompting for review as required
Communicates account setup status to all related parties
Identifies ways to meet special customer requirements that may exceed current processes and system capabilities
As directed, serves as liaison throughout the organization to resolve issues related to customer requirements, including but not limited to: system related activities, product placement in catalogs or websites, pricing updates, order fulfillment, special customer projects, and service issues
Skills for Success
Bachelor's degree 2 years of experience
Must be analytical with the ability to recognize inaccurate data
Able to troubleshoot processes andlocate issues
Willingness to engage in critical thinking and creative problem solving
Superior accuracy and attention to detail
Excellent organizational skills
Effective planning and able to set priorities
Strong spreadsheet and databaseexperience (preferably Excel and Access)
Strong communicationskills (written and oral)
Ability to partner both internally and externally with all personality types
Must be able to work autonomously but also as part of the larger WWOF team
Full Time
$50k-67k (estimate)
05/10/2023
06/20/2023