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Workwear Outfitters
Nashville, TN | Full Time
$50k-67k (estimate)
10 Months Ago
Account Coordinator, Customer Requirements
Workwear Outfitters Nashville, TN
$50k-67k (estimate)
Full Time 10 Months Ago
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Workwear Outfitters is Hiring an Account Coordinator, Customer Requirements Near Nashville, TN

Workwear Outfitters has a strong legacy of building innovative and authentic market-right products and is a leading supplier of work apparel and footwear for diverse occupations in industries such as automotive, manufacturing, oil and gas, utilities, government, food services, telecommunications, hospitality, and many more. Workwear Outfitters is based in Nashville, Tennessee and we employ more than 5,800 people in facilities spanning the globe.

Brands under the Workwear Outfitters umbrella include Red Kap, Bulwark, Image Authority, Kodiak, Terra, Walls, Liberty , Work Authority, Workrite Fire Service, Chef Designs, and Horace Small. Workwear Outfitters is also the exclusive licensee for Dickies apparel in the B2B channel.

Our Purpose: "We champion and empower workers who make our world work better"

What You Will Do as a

The primary responsibility of this positionis to coordinate account requirements with the goal of meeting customer needs while supporting ongoing sales.Working in conjunction with other Account Compliance team members, internal operations, sales teams, and key external customers, this position ensures deliverables are on schedule.

How You Will Make a Difference:

  • Works with multiple functional areas to ensure compliance with customer requirements (i.e., Sales, Marketing, Operations, Credit, Customer Support, Distribution)

  • Performs list management and data entry functions to maintain customer database

  • Researches and updates customer portals (ex: Walmart, Tractor Supply, Kohl's, Menards, and more)

  • Works closely with the customer to clarify specifications and to address system transactional failures

  • Reviews, troubleshoots, and documents customer chargebacks and scorecards

  • Monitors orders for on-time order fulfillment

  • Assists in QA testing of new as well as changing requirements in functionality

  • Documents action items, identifies implementation risks, and makes recommendations for resolution

  • Maintains detailed records pertaining to specific customer agreements prompting for review as required

  • Communicates account setup status to all related parties

  • Identifies ways to meet special customer requirements that may exceed current processes and system capabilities

  • As directed, serves as liaison throughout the organization to resolve issues related to customer requirements, including but not limited to: system related activities, product placement in catalogs or websites, pricing updates, order fulfillment, special customer projects, and service issues

Skills for Success

  • Bachelor's degree 2 years of experience

  • Must be analytical with the ability to recognize inaccurate data

  • Able to troubleshoot processes andlocate issues

  • Willingness to engage in critical thinking and creative problem solving

  • Superior accuracy and attention to detail

  • Excellent organizational skills

  • Effective planning and able to set priorities

  • Strong spreadsheet and databaseexperience (preferably Excel and Access)

  • Strong communicationskills (written and oral)

  • Ability to partner both internally and externally with all personality types

  • Must be able to work autonomously but also as part of the larger WWOF team

We are an equal employment opportunity/ affirmative action employer of minorities, females, protected veterans and the disabled. We are committed to providing equal opportunities in employment and treating our associates and applicants without discrimination on the basis of their race, color, gender, age, national origin, religion, sexual orientation, gender identity or expression, marital status, citizenship, disability, protected veteran status, HIV/AIDS status, or any other legally protected factor.

Job Summary

JOB TYPE

Full Time

SALARY

$50k-67k (estimate)

POST DATE

05/10/2023

EXPIRATION DATE

06/20/2023

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