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Earn great pay and benefits in a true management role where you are focused solely on managing and training your team.
Take advantage of this exciting opportunity to utilize your customer service and team management experience to join an industry leader in an up-and-coming division! Utilize your professional drive in a high impact, collaborative role where you will see the tangible results of your work as you build strong relationships with colleagues and a diverse customer base.
McWane, Inc. is seeking a Customer Experience Manager for their new division in Birmingham, AL.
If you have at least 5 years of customer service management experience in the manufacturing industry with experience managing a team, they want to hear from you.
Reasons to join the Mcwane Team:
Job Purpose and Responsibilities: This role will be key in executing the customer experience strategy for the McWane Plant & Industrial business. The position will require close interaction with key stakeholders across the business and other McWane divisions to ensure we are delivering a world-class customer experience.
The Customer Experience Manager will develop a deep understanding of our customers and what drives their engagement, specifically regarding service. They will execute a customer experience strategy that aligns with the overall business strategy. They will develop, communicate and track KPIs associated with customer experience while creating sound, established processes and procedures to drive improvement. This individual will work to establish outstanding communication between internal groups, company, channel partners and clients while mentoring, training, and developing the McWane Plant & Industrial Inside Sales Team to provide an outstanding customer experience.
About McWane: At the McWane family of companies, we cast ductile iron products such as pipe, valves, hydrants, fitting and plumbing products; manufacture fire extinguishers, fire suppression systems and steel pressure vessels; and build network stitches and monitoring equipment.
All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.
Job Type: Full-time
Pay: $77,000.00 - $101,000.00 per year
Benefits:
Work Location: One location
Full Time
Business Services
$90k-123k (estimate)
01/22/2023
02/19/2023
workrocketrpo.com
Richmond, VA
<25
Business Services
The following is the career advancement route for Customer Experience Manager positions, which can be used as a reference in future career path planning. As a Customer Experience Manager, it can be promoted into senior positions as a Customer Experience Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Experience Manager. You can explore the career advancement for a Customer Experience Manager below and select your interested title to get hiring information.
If you are interested in becoming a Customer Experience Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Experience Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Experience Manager job description and responsibilities
Begins with understanding each customer and their specific need.
01/05/2022: Muskegon, MI
Collecting customers’ feedback keeps the CEM on the right track to designing the perfect customer experience.
02/23/2022: Lima, OH
They supervise the customer experience and service teams, direct and monitor their activities and train their members.
01/19/2022: Pensacola, FL
They're also responsible for leading both the customer service and the customer experience teams.
02/21/2022: Charleston, SC
Businesses need to acknowledge customer feelings, which can be done through active listening, making statements and asking questions related to what the customer has said.
02/11/2022: Roanoke, VA
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Experience Manager jobs
They work alongside upper management to promote retention of customers and overall positive experience with the brand.
12/23/2021: Idaho Falls, ID
Customer experience managers are also responsible for overseeing the hiring and training of customer experience personnel to ensure an effective workforce.
01/20/2022: Passaic, NJ
Measure and analyse customer feedback.
02/11/2022: Bradenton, FL
Build and maintain strong, long-lasting customer relationships as the result of being a trusted advisor.
12/21/2021: Alexandria, LA
Operate with understanding, utilize active listening, patience, empathy, and kindness to customers and Team Members alike.
03/03/2022: Newark, NJ
Step 3: View the best colleges and universities for Customer Experience Manager.