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Senior UX Researcher
WorkFusion New York, NY
Full Time | IT Outsourcing & Consulting 9 Months Ago
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WorkFusion is Hiring a Senior UX Researcher Near New York, NY

About usOur mission is to accelerate the world’s transition to more meaningful work. By automating repetitive, data-intensive tasks and processes at scale, WorkFusion eliminates mundane business activities so companies can serve their customers faster and better. As a world leader in process automation for banking, financial services, and insurance, we offer an unrivaled digital workforce platform that enables enterprises to increase workforce capacity, enhance customer satisfaction, and ensure ongoing compliance. We compete in the world’s fastest-growing software segment and are growing at record pace with customers and team members spanning the globe.

About the role Candidates can be remote or based out of our NYC headquarters on Wall Street. As our first UX Researcher, your work will impact our entire production pipeline and the user experience we ship to our customers. Because you understand the importance of this responsibility, you lead with empathy in everything you do. You care about the people your team designs for and you find inventive ways to help your team understand them with crystal clarity. You have • 7 years of experience performing UX research on digital products • 3 years of experience performing UX research on B2B or enterprise SaaS products • Experience scaling mixed-method research strategies and integrating insights back into a production pipeline • Outstanding communication, interpersonal, and organizational skills • The ability to present your findings cleanly and coherently in a variety of collaborative contexts and formats, always adapting to your audience • A positive attitude, a growth mindset, and an ownership outlook • Meaningful business impact apparent in your portfolio of workYou will be • The tip of the spear: venturing into some of the largest organizations in banking, finance, and insurance to work directly with our customers and end users • Customer-facing: capable of cultivating strong relationships and converting them into advocates who champion the improvement of our products • A knowledge acquisition wizard: dutifully extracting every ounce of opportunity and value out of our customer base to inform our design process • Accessibility proficient: versed in determining the full range of experience needs across large organizations • An impactful collaborator: willing to go the extra mile for your team and our customers • A mentor and evangelist: encouraging excellence in your teammates through leading by example, contributing to the growth and development of our Design Ops team and practice, and demonstrating the importance of UX to our company and customers 1 if you also have • A passion for business automation at scale • Visual design experience

Benefits include

  • Unlimited vacation
  • Comprehensive health coverage
  • Cell phone/internet cost reimbursement
  • Employee financial assistance programs

Currently, WorkFusion is a primarily remote workforce worldwide with headquarters on Wall Street in New York City and additional hubs in Canada, Europe, and Asia. We value diversity and inclusion, and we are building a dynamic team with a variety of backgrounds, perspectives, and skills. We look forward to meeting you.

Job Summary

JOB TYPE

Full Time

INDUSTRY

IT Outsourcing & Consulting

POST DATE

06/08/2022

EXPIRATION DATE

10/02/2022

WEBSITE

workfusion.com

HEADQUARTERS

NEW YORK, NY

SIZE

200 - 500

FOUNDED

2010

TYPE

Private

CEO

MAX YANKELEVICH

REVENUE

$50M - $200M

INDUSTRY

Software & Cloud Computing

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About Workfusion

WorkFusion is an AI-based platform that develops and provides robotic process automation solutions for enterprises.

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