Be a Part of the WOS Team!

Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.

How We Do It

WOS uses a scientifically-based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org.

About The Opportunity

Primary support for end users on all technology or systems related issues at the local level. Plan, coordinate, and deploy information system technology at business unit and job site locations. Act as liaison between Information Services and the business for technology implementation.

Candidate Profile:

• Bachelor’s degree OR an equivalent combination of education, experience and appropriate certifications
  • See Qualifications below for details
• Knowledge of Windows environment
• Full-Time Availability

Essential Duties & Responsibilities:

• Independently troubleshoot and resolve end user issues in the areas of voice, data, applications, commercial software, workstation configuration and problem resolution.
• Resolve advanced technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems within business unit.
• Manage equipment vendors, supplying computers and services necessary for the operation of the business unit.
• Manage and advise on end user hardware and software requests and identify appropriate options based on software or system functional specifications.
• Provide complete recovery from disaster or failure of equipment identified during daily system backups of the local server and other mission critical business unit infrastructure.
• Develop and maintain up-to-date documentation of the local technology infrastructure.
• Enforce Turner's information services policies, procedures, and standards relating to infrastructure systems, components, applications and services.
• Manage and control the allocation of mobile device equipment.
• Initiate and implement projects following Turner IS methodology for Change Management including scope, schedule and budget.
• Document and resolve escalated end user issues; provide continuous updates on the status of resolution efforts.
• Provide information services briefings during management meetings.
• Train end users on Turner standard software tools.
• Manage inventories of software, versions and applications of desktop computers. Control additions, deletions and changes in equipment assigned to the unit.
• Perform other duties as necessary.

Qualifications:

• Bachelor’s degree in information services, computer science, operations, management, or a related field and minimum of 3 years of progressively responsible experience in a directly related area, where both professional and management capabilities have been clearly demonstrated, or an equivalent combination of education, experience and appropriate certifications such as A , Network , MCP or MCSE.
• Demonstrated proficiency with Windows Server administration, active directory and DNS.
• Advanced knowledge of LAN/WAN computer environments and concepts.
• Extensive knowledge of PC and peripheral support.
• Experience supporting multiple desktop and laptop technologies
• Demonstrated strong interpersonal and communication skills in a professional and effective manner.
• Knowledge using and supporting:
  • All versions of Windows.
  • Client server operations, security, networking topology, business recovery and their interrelationships.
  • All versions of Microsoft Office installation and support
  • Malware/spyware/anti-virus software
  • Multi-function Printer and Scanners
  • Android and iPhone
  • Windows wireless technology
  • Microsoft Service Center or equivalent ticket management system experience
  • Microsoft System Center Configuration Manager (SCCM) reports/ software automation
• Demonstrated ability to apply lean principles and concepts

Duration:

• Full-Time

Salary:

• $28.00/Hour (Plus Benefits)

Benefits:

• Free Individual Health Insurance
• Free Training (Program specific)
• Paid Vacation
• Paid Company Holidays
• Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
• Individual Mentor 
• 401k Retirement Savings
• Interest free loans (Case basis)
• Benefits valued at up to $25,000.00 annually

Location:

• Anaheim, CA
• Travel in/around Greater Los Angeles area
  • Must have personal vehicle and valid driver's license

About WOS

Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, first-generation college graduates, veterans and early-career aspirants.

Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org.