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WORKFORCE OPPORTUNITY SERVICES is Hiring a Customer Success Associate Near New York, NY
Be a Part of the WOS Team!
Working for WOS is more than a job, it’s the start of a new career, a unique opportunity to develop your skills through training and individual mentorship. Founded in 2005, Workforce Opportunity Services (WOS) is a leading nonprofit organization committed to developing the skills of untapped talent from historically underrepresented communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.
How We Do It
WOS uses a scientifically-based model derived from research conducted at Columbia University that enables us to recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org.
About The Opportunity
Workforce Opportunity Services (WOS)—the leading non-profit organization connecting individuals from under-serviced communities is looking for a Customer Success Associate. The Customer Success Associate will be responsible for assisting with all client needs, which includes onboarding, account management, data analysis, and assisting with installations for the FeedbackNow solution. We are looking for someone that has a strong client orientation and be committed to quickly satisfying client requests. In short, this role will directly handle and ensure end to end client success, while supporting the manager and working with other members of the team.
Candidate Profile:
- Bachelor’s degree with technology related coursework
- Work experience is a plus
- Available to work full-time
Responsibilities:
- Act as an expert on the product with assistance for additional training and analysis on the product’s data collection.
- Maintain critical client information in various databases and management tools to ensure accurate data collection and project documentation.
- Develop and maintain cross-functional timelines across clients, engineering, marketing, and sales forecasting to ensure accurate expectations and on-time delivery.
- Provide in-depth data analysis to assist clients’ business decision-making process and maximize customer satisfaction for airports, convention centers, and other industries, to be utilized in progressing larger contracts or renewals.
- Test and develop new aspects within the customer data portal and client training documents with a focus on amplifying business growth potential and maintaining brand standards.
- Assist the supply & service team for any deployed customers to answer inquiries regarding maintenance, the product, or further training.
- Deploy a wide range of real-time feedback devices on-site or remotely with customer interactions to personally ensure the successful implementation of the product.
- Assist with the supply chain management: pack, ship, and maintain inventory for new and existing clients.
- Travel to clients to perform maintenance, installations, and on-site visits on a regular basis.
Qualifications:
- Bachelor’s degree; work experience is a plus.
Experience with product management - Experience with supply chain management
- Experience with project management
- Experience with client service management
- Experience with data analytics
- Experience with SalesForce
- A strong client orientation; committed to quickly satisfying client requests
- Good communication skills (written, phone, or in person with clients)
- Detail oriented
- A pragmatic, hands-on, can-do mentality
- Client service experience is a plus
Job Type:
- Full-Time (40 Hours/Week)
Salary:
- $25.00/Hour
Benefits:
- Free Individual Health Insurance
- Free Training (Program specific)
- Paid Vacation
- Paid Company Holidays
- Education Assistance/Reimbursement (Toward first degree - Bachelors/Associates)
- Individual Mentor
- 401k Retirement Savings
- Interest free loans (Case basis)
- Benefits valued at up to $25,000.00 annually
Location:
- New York, NY
About WOS
Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserviced communities through partnerships with organizations dedicated to diversifying their workforce. This includes people of color, women, veterans, first-generation college graduates, and early-career aspirants.
Utilizing a scientifically-based model derived from research conducted at Columbia University, we recruit, educate, train, and place high-potential candidates with leading organizations around the world. To date, WOS has served 6000 individuals through partnerships with more than 65 corporations in 60 locations worldwide. For more information, visit wforce.org.
Job Summary
Full Time
Education & Training Services
$51k-65k (estimate)
08/09/2022
01/30/2023
wforce.org
NEW YORK, NY
100 - 200
2005
ARTHUR M LANGER
$10M - $50M
Education & Training Services
Related Companies
About Workforce Opportunity Services
Founded in 2005, Workforce Opportunity Services (WOS) is a leading 501(c)(3) nonprofit committed to developing the skills of untapped talent from underserved and veteran communities through partnerships with over 65 companies in over 60 locations dedicated to diversifying their workforce. Become a Partner: https://www.wforce.org/hire/corporate-partners Become an Associate: https://www.wforce.org/work/current-programs
The job skills required for Customer Success Associate include Communication Skills, Customer Satisfaction, Customer Interaction, Decision Making, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Success Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Success Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Success Associate positions, which can be used as a reference in future career path planning. As a Customer Success Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Success Associate. You can explore the career advancement for a Customer Success Associate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Success Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Success Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Success Associate job description and responsibilities
Customer success associate look out for their customer’s business and work with them to find solutions to pain points.
02/16/2022: Provo, UT
They're also able to provide the technical product support and training necessary to keep their customers happy.
02/27/2022: Anchorage, AK
Customer Success Associate are responsible for creating loyal customers who come back again and again.
03/18/2022: Santa Barbara, CA
On a smaller scale, customer success associate are constantly juggling many tasks for multiple customers.
03/06/2022: Pocatello, ID
Customer associates look out for their customer’s business and work with them to find solutions to pain points.
02/11/2022: Akron, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Success Associate jobs
The scope of a CSA responsibility depends on the opportunity for mutual value creation, determined by solution complexity and customer size.
01/19/2022: Kansas City, KS
Successfully handling any and all of those responsibilities starts with open communication and transparency on the part of the customer success associates.
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Develop a customer success strategy to be successful for this position.
01/05/2022: Ann Arbor, MI
Build strong customer relationships to strengthen connectivity within the entrepreneurial ecosystem.
02/26/2022: Norfolk, VA
Developed profitable relationships with current and prospective customers, and provided exceptional customer support through attentiveness and extensive product knowledge.
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Step 3: View the best colleges and universities for Customer Success Associate.
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