NetSuite Administrator will be responsible for supporting the ERP system on a daily basis as well as managing the delivery of NetSuite initiatives and business processes. The NetSuite Administrator will commonly interact with individuals from all levels of the company. The role is a key resource in the architecture, implementation, training, support, documentation, management, and providing of technical and functional assistance with NetSuite.

Duties and Responsibilities:

• Develop a strong understanding of the operational flows through NetSuite
• Recommend changes to business processes and system configurations.
• Assist with data analysis, reporting needs, continuous improvement initiatives, change management, and support for optimal usage within NetSuite and other systems
• Develop and support NetSuite Company-wide implementation and upgrades
• Manage support tickets for various NetSuite users (Add new users, remove users, edit roles, answer how to questions)
• Support end-users with IT/NetSuite related problems in a responsive and service-oriented manner
• Test and deploy customizations, custom objectives, new functionality, and SuiteApps based on evolving business needs
• Provide support to debug and troubleshoot production issues, and coordinate with NetSuite developer(s) or team on issues that cannot be initially resolved
• Perform functional configuration and enhancements, system maintenance, and business process testing for NetSuite maintenance, which includes managing custom fields, forms, records, workflows, and user roles to support business requirements
• Perform other duties as requested

Requirements & Qualifications

• 3 years of support and/or development in NetSuite CRM/ERP
• 5 years of Information Technology experience understanding the basics of programming languages (SQL) and general CRM/ERP and business intelligence software
• Familiar with KPIs and Dashboards
• Knowledge of SuiteScript and Workflows preferred
• Understanding of NetSuite Roles and Permissions
• Capable of creating custom forms, records fields, saved searches, workflows, etc
• Basic understanding of IT infrastructure technologies