Great Opportunity for an Experienced Dispatcher!

We are hiring an experienced Dispatcher to join our team!

We are a family-owned and family-oriented business that strives to help the residents of Middlesex and Essex counties, with all plumbing and HVAC needs. We stand by the work we perform and always ensure that the job is done the first time around. We are seeking exceptional Dispatchers capable of listening to our customer's needs, routing service appointments, and placing outbound calls to schedule appointments to fill our call needs.

Enjoy a job with co-workers who are like family at this fantastic company that prides themselves on their incredible work culture.

What can WE do for YOU?

• Pay between $18-23
• Hours M-F 8-4
• Provide stability – we are a family-owned company 
• We are growing and so are the opportunities for advancement. 
• We provide ongoing training and professional development.
• Take pride in working for a company that makes a difference in the community and always does right by the customer.
• We promote a culture of continuous improvement including use of the latest technology platforms in the industry.
• Lucrative wage and BONUS Potential!
• Fully Paid Medical Insurance
• Vision and Dental Insurance
• 401k
• Competitive uncapped Weekly Commission
• Opportunities for advancement
• Continual Training
• Supportive, fun, and professional company owners
• Offer specific employee assistance programs (like credit checks, goals/journalling)
• Charity Softball events
• Paintball and other team building activities
• BBQ and face painting and other family activities
• Birthday off

WHAT WE DO:

We are a team of home service experts who go the extra mile to ensure peak performance for your home's plumbing, heating, and air conditioning systems.

Responsibilities of our next Dispatcher

• Be able to handle busy phones and diffuse customer disputes
• Listen to the needs of customers and book service appointments and place outbound calls to schedule appointments to fill our call needs each day.
• Convert incoming customer calls to booked service appointments while promoting customer satisfaction
• Place outbound calls to current and past customers to schedule additional service appointments to fill our call needs each day.
• Adhere to the company's plan for resolving customer complaints quickly and favorably.
• Deliver calls scripts with an authentic cadence; by being transparent, compelling, and personable when speaking with customers
• Answering multiple phone lines
• Assisting customer inquiries
• Scheduling appointments
• Other clerical duties as assigned
• Participate in training so that you grow and develop as a professional
• Maintain and update our customer database with complete and accurate information
• Maintain communication with dispatch and your manager

Requirements for our next Dispatcher

• Minimum 1 year Dispatching experience
• 1-2 years Customer Service experience
• Accurate Documentation and Telephone skills
• Excellent Verbal communications and Listening skills
• Data entry
• Problem solving skills
• Team player
• Must be able to work some Saturdays
• Proficient computer knowledge competent; good typist and proficient with phone systems
• Ability to show empathy and be a people person
• Strong verbal and written communication skills needed for problem resolution
• Excellent written and verbal communication skills
• Ability to handle challenging situations with ease and empathy
• Excellent ability to multi-task