Description

Summary Description

Under the general direction of the Director of Facilities, the Housekeeping Manager manages through all the daily operational issues of housekeeping services throughout the Club. This position oversees the Housekeeping staff ensuring that all worked performed is to make sure that all member areas, offices, glass partitions / doors, floors are always clean and orderly. This position is additionally responsible to ensure the team collects, washing and folding of all towels throughout the Club. Overall, this position is responsible for the cleanliness standard and cleaning implementations expected throughout the housekeeping department.

Duties / Responsibilities

• Responsible for training of all Housekeeping staff on cleaning techniques and related tasks
• Oversees and evaluates staff performance daily – works to correct issues as they occur
• Completes multiple walks of the entire property daily to ensure that all areas are cleaned to standards and everything within those areas are in good operating order
• Monitors washers / dryers to ensure they are in proper working order – immediately notifies Director of Facilities if there are issues to be fixed
• Works with internal resources regarding all common areas, lockers rooms, restrooms, surrounding patios, tennis court areas to ensure continual and consistent cleanliness of the properties; addresses any issue areas
• Orders and maintains inventory of cleaning and laundry supplies needed in the execution of the duties of the Housekeeping staff – replenishes and maintains adequate stock of cleaning supplies including soap, toilet paper and paper towels, etc.
• When required, provides supporting research to Director of Facilities to address budgetary issues related to labor, supplies and resources; adheres to budgetary parameters as established by the Director of Facilities
• Ensures that evening housekeeping staff are staying on-site to address all Club areas including cleaning, laundry and trash removal
• Assists the Facilities Coordinator and Maintenance Tech(s) in keeping the loading dock area clean and organized; includes cleanup of all parking lots (de-weeding, trash pick-up, etc.; responsible for keeping storage areas organized
• Creates schedules, verifies time punches entries, requests for time offs and properly manages actual time worked against scheduling needs of the business while verifying all payroll submissions
• Updates the Director of Facilities daily / weekly of all projects / jobs that are in process
• Coordinates with all departments while organizing crews for teardown /reset of all events / parties
• Maintains a Daily / Weekly / Monthly / Quarterly / Annual lists for completion of tasks—including large and deep cleaning projects as required
• Completes a weekly walk of the entire property with the GM and/or Director of Facilities
• Conducts monthly inventories of all towels, supplies, chemicals and other stored items
• Maintains constant communication via radio around the club
• Ensures compliance with all safety and security protocols
• Ensures compliance with club’s employee handbook and with all applicable federal and state employment laws
• Evaluates and disciplines personnel where appropriate; maintain a working knowledge of Woodside policies regarding handling of staff and related issues; works to administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures
• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program
• Completes all other duties as directed/assigned

Qualifications

Duties / Responsibilities

• Responsible for training of all Housekeeping staff on cleaning techniques and related tasks

• Oversees and evaluates staff performance daily – works to correct issues as they occur

• Completes multiple walks of the entire property daily to ensure that all areas are cleaned to standards and everything within those areas are in good operating order

• Monitors washers / dryers to ensure they are in proper working order – immediately notifies Director of Facilities if there are issues to be fixed

• Works with internal resources regarding all common areas, lockers rooms, restrooms, surrounding patios, tennis court areas to ensure continual and consistent cleanliness of the properties; addresses any issue areas

• Orders and maintains inventory of cleaning and laundry supplies needed in the execution of the duties of the Housekeeping staff – replenishes and maintains adequate stock of cleaning supplies including soap, toilet paper and paper towels, etc.

• When required, provides supporting research to Director of Facilities to address budgetary issues related to labor, supplies and resources; adheres to budgetary parameters as established by the Director of Facilities

• Ensures that evening housekeeping staff are staying on-site to address all Club areas including cleaning, laundry and trash removal

• Assists the Facilities Coordinator and Maintenance Tech(s) in keeping the loading dock area clean and organized; includes cleanup of all parking lots (de-weeding, trash pick-up, etc.; responsible for keeping storage areas organized

• Creates schedules, verifies time punches entries, requests for time off and properly manages actual time worked against scheduling needs of the business while verifying all payroll submissions

• Updates the Director of Facilities daily / weekly of all projects / jobs that are in process

• Coordinates with all departments while organizing crews for teardown /reset of all events / parties

• Maintains a Daily / Weekly / Monthly / Quarterly / Annual lists for completion of tasks—including large and deep cleaning projects as required

• Completes a weekly walk of the entire property with the GM and/or Director of Facilities

• Conducts monthly inventories of all towels, supplies, chemicals and other stored items

• Maintains constant communication via radio around the club

• Ensures compliance with all safety and security protocols

• Ensures compliance with club’s employee handbook and with all applicable federal and state employment laws

• Evaluates and disciplines personnel where appropriate; maintain a working knowledge of Woodside policies regarding handling of staff and related issues; works to administer prompt, fair and consistent corrective action for any and all violations of company policies, rules and procedures

• Participates and fulfills all requirements set forth in the Continuing Education Curriculum (Woodside University) Program 

• Completes all other duties as directed/assigned Job Standards Any combination of education and experience providing the required skill and knowledge is qualifying.

Typical qualifications would be equivalent to:

Education/Experience:

• Must have a High School Diploma or GED equivalent

• 3-6 years housekeeping experience

• 2-4 years management experience Skills:

• Must be able to work with all levels of staff in a courteous and professional manner

• Excellent communication skills, both interpersonal and written

• Superior customer service skills

• Ability to remain calm under pressure with strong organizational skills

• Ability to multi-task, meet tight deadlines, and focus on details

• Ability to effectively manage staff

• Must be computer literate- proficient in MS Office products

• Working knowledge of general office equipment

• Ability to work and coordinate with several internal departments

• Ability to reason and problem solve without precedent

• Supervision of personnel - train, performance management, hiring/discharge

• In alignment with company policy and the relevant laws and regulations

Knowledge:

• Proven experience cleaning and maintaining tasks for large buildings

• Able to use appropriate cleaning techniques on large scale

• Able to communicate well in English, some Spanish is preferred

Licenses:

• Valid Driver’s License - Transportation to work and on occasion miscellaneous work-related trips of short duration call in

Special Requirements:

• Regular and predictable attendance is required, generally requires extended hours beyond 40 hours per week on a regular basis

• Ability to work special events, promotions and other demands of the position which require early morning, late evenings and weekend hours

• Must be available to walk the entire property multiple times daily

• Ability to move 30 pounds or more on a regular basis Working/Safety Conditions:

• Exposed to the elements on a regular basis

• Construction like conditions

• Constantly moving around

• Long periods of standing, bending, stretching, lifting

• Use of and exposure to chemicals

Note: This job description should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions and perform any other related duties as may be required. The employer has the right to revise this job description at any time. The job description is not to be construed as a contract for employment. Equal Opportunity Employer