About Wonderlic 

Work a four-day week from anywhere for a company where people truly believe in what they’re doing! Wonderlic is focused on leading the way in fair, predictive science to create a world where everyone has their best job, and that starts with you! We leverage science to deliver evidence-based insights to empower smarter employment decisions, using simple, intuitive assessment tools, and to make sure our own team is engaged and equipped to do their best work. Wonderlic has always championed progressive, sustainable approaches to building a culture that allows people to do their best work while living their best lives. Here are some of the ways we do that: 

• Work from anywhere in the United States 

• Four-day (32-hour) work week 

• 21 days of PTO plus a paid company shutdown from 12/26 to 12/31 

• True work/life balance and flexible work arrangements – we work with you to meet your needs, and we continue to evolve our company-wide approaches to flexible work 

• Internet stipend 

• Competitive compensation and benefits 

• Paid parental and primary caregiver leave 

• Medical, dental, vision, FSA, and HRA 

• Short- and long-term disability, life, and AD&D insurance 

• Pet insurance 

• 401k 

 
At Wonderlic, we combine our science-based assessment background with the best talent to innovate the way modern pre-employment screening is leveraged by the recruiting industry. We expertly combine I-O psychology, machine learning, and artificial intelligence to ensure applicants find their best jobs. Wonderlic provides the most trusted, scientifically validated assessments for sophisticated HR teams looking to identify top applicants and accurately predict on-the-job performance potential. 

Summary 

The Customer Onboarding Manager works to equip and enable customers to achieve their business outcomes through their application of Wonderlic products. 

Competencies 

• Embracing Diversity 

• Entrepreneurial Mindset 

• Customer Experience Management 

• Product and Technical Knowledge 

• Achievement Orientation 

• Training Others 

• Customer Value Management 

• Market, Industry, and Competitive Knowledge 

• Attention to Detail 

• Business Acumen 

• Change Management 

• Collaborating with Others 

• Impact and Influence 

• Thinking Strategically 

• Project Management 

• Continuous Learning 

Key Responsibilities 

• Demonstrate effective relationship management skills in working collaboratively with project teams comprised of internal and external learning colleagues, subject matter experts, and business leaders 

• Educate new customers on technical product information and provide hands-on support to assist these customers during the introduction phase 

• Demonstrate a commitment to quality and customer service with enthusiasm and flexibility 

• Leverage customer health monitoring tools to identify potential issues, and work with your customers to implement strategies for product success 

• Identify blockers and barriers to customer adoption, creating feedback loops between the customer and product teams 

• Facilitate engaging training delivery of classroom and webinar programs 

• Coordinate the day-to-day administration and logistics of training initiatives 

• Conduct needs assessments and engages with clients to ensure that the training solution meets their business goals and training requirements 

• Assess and benchmark the effectiveness of instructional programs to direct program development 

• Address client feedback and training questions received through training sessions or through other communication channels 

• Provide status updates on the timing, implementation, and success of all training activities on a regular basis 

• Develop new programs, including training materials, to align with business objectives, needs, and strategies 

• Create training participant guides, facilitator guides, job aids, and performance support deliverables as requested or required to support learning solutions 

• Seek out the latest research and best practices, and identify key trends that will inform current and future learning programs 

Qualifications and Experience 

• Customer Relationship Management (CRM) Software (Intermediate) 

• Microsoft Office Suite (Intermediate) 

• Software as a Service (SaaS) (Intermediate) 

• Salesforce (Intermediate) 

• Tableau 

• Slack 

• Toolkit 

• Intercom 

• Gong 

• GoToWebinar 

• Software as a Service (SaaS) Operating Model 

• Confluence 

• Calendar Software 

Policies 

Wonderlic is proud to be an equal employment opportunity/affirmative action employer. Here, diversity is valued and celebrated and is what makes us such a successful team. Wonderlic does not discriminate in employment on the basis of race, color, religion, gender, gender identity, pregnancy status, national origin, sexual orientation, marital status, disability, genetic information, age, parental status, military/veteran status, or any other factor protected by law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation. 

 
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