Experience Requirements

• Three to six months related experience or training

Language, Math and Reasoning Abilities

• Ability to speak clearly and listen attentively to guests and other employees and managers
• Ability to read and/or follow written and verbal instructions and implement the same
• Ability to add, subtract, multiply and divide
• Ability to apply common sense understanding to carry out instructions furnished in written, or oral form

Work Environment

• While performing the duties of this job the employee is frequently exposed to wet floors, noise and temperature extremes

Physical Demands

• Ability to stand and/or walk for up to 8 hours a day
• Reach with hands and arms, talk, hear and taste or smell
• The employee is occasionally required to stoop or kneel, lift up to 30 lbs. and perform other diverse physical tasks as needed
• The vision requirements include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus

Overall Responsibilities

Include the following but other duties may be assigned

• Execute timely and courteous service to guests in his/her own station and also for other tables in the restaurant, following strict adherence to Wolfgang Puck policies and procedures
• Follow the exact Sequence of Service procedures as outlined by Wolfgang Puck policy at all times
• Assure and maintain highest standard of service, sanitation and hospitality
• Maintain up-to-date knowledge of menu items, wines, beers and cocktails (where available)
• Maintain thorough knowledge of P.O.S. system in use
• Uphold strict cash handling procedures and be held accountable for all transactions daily
• Work closely with store management and other employees to create a Team Concept
• Be properly dressed in uniform and maintain a clean, professional appearance throughout shift

Specific Responsibilities

Include the following but other duties may be assigned

Training

• Help train new employees and managers using up-to-date policies, procedures and techniques
• Practice and teach safe/sanitary handling of knife safety and any other equipment used
• Promote the WELL program
• Attend all meetings and seminars (wine seminars, employee meetings etc.) as directed by Manager

Shift Duties

• Attend pre-shift meeting
• Greet customers immediately with proper greeting. Follow all sequence of service steps with each table
• Make specific suggestions for all courses and be aware of selling without being pushy; showing your own personality
• Execute proper wine service
• Handle P.O.S. system quickly and efficiently always being prepared to place order before going to terminal
• Maintain bar and table cleanliness throughout meal
• Happily assist other employees in their tasks
• Perform station opening/closing and sidework duties each shift, and check out with manager

Communication

• Encourage and praise trainees for good performance
• Be patient with trainees’ questions and different levels of experience
• Be aware of posted information from previous pre-shifts and follow through accordingly
• Communicate any liquor that has to be re-made, or thrown out for any reason to the manager
• Communicate any irregularities, 86’s or other pertinent information to the manager
• Notify the manager of any guest complaint no matter how small it may seem
• Notify the manager of any problems with equipment or breakage that would affect the supply of necessary items for service

Leadership

• Demonstrate leadership by displaying your job expertise, flexibility, positive attitude, initiative, organization, communication skills and enthusiasm