Job Responsibilities:

Leadership and Planning

• Acts as a champion for change and identifies, documents, shares, and promotes best practices.
• Participates in the planning and budget maintenance process.
• Establishes goals for the practice and staff.
• Creates the hospital schedule and manages labor costs to budget.

Operations

• Oversees employee benefits program and hospital insurance plans.
• Develops and implements hospital policy, including State and DEA/Controlled Substances and OSHA compliance.
• Performs quality checks and reviews of client files.
• Monitors computer systems and works with the IT personnel to resolve technical systems/equipment issues.
• Tracks and maintains current permits for the hospital

Team Management

• Partners with the Managing Veterinarian to address staffing needs including hiring, training, reviewing, and disciplining of staff.
• Implements performance-based incentive/rewards and recognition programs.
• Manages staff, including grooming and boarding staff if applicable.
• Willing to step in and assist employees in making the practice a success
• Tracks and maintains current licensure and permits for all DVMs.

Client Service

• Demonstrates and reinforces the highest level of client service.
• Resolves client issues and escalations, and oversees client follow-up communication.
• Drives client visits through strategic client communication and local marketing efforts (i.e. Community).

Financial

• Ensures payroll is accurately completed and submitted for all hospital staff.
• Manages accounts receivable and cash on hand, including performing invoice audit reviews.
• Manages hospital inventory and controls facility and administrative costs.
• Performs other duties essential to the financial performance of the hospital as assigned.

Qualifications:

• 2-3 years of experience in a manager role, including customer service experience.
• Experience in a veterinary hospital setting in positions of increased responsibility is a plus.
• Bachelor’s degree in business or related degree is preferred.

Knowledge and/or experience in the following areas:

• Multi-functional operations including budget and labor management.
• Manage time and tasks appropriately and remain flexible with assigned duties.
• Supervisory and leadership experience.
• Reporting and data analysis.
• Problem solving and resolution management skills.
• Oral and written communication skills.
• Basic computer skills i.e. Microsoft Office suite (Previous practice management software knowledge preferred).
• Interpersonal skills with staff and clients, and works well in a team environment.
• Customer service strategies and effective marketing techniques.
• HR policies and protocol development.
• Staff management including: coaching, developing, and motivating staff.
• Conduct performance appraisals.
• Delegate responsibility and achieve results with hospital team members.
• Make decisions confidently and effectively.
• Model a professional and courteous manner with staff and clients.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Bonus pay

Education:

• High school or equivalent (Required)

Experience:

• Management: 2 years (Required)
• Customer service: 2 years (Required)

Shift availability:

• Day Shift (Required)

Work Location: One location