Here we grow again!

Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.

Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.

We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.

The Customer Service Advocate position responsible for processing medical, dental and vision claims.

Roles & Responsibilities:

This is a Hybrid role onsite in office and remote in Canton, OH. The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.

Core Responsibilities:

• Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.

• Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider, and/or internal customers.

• Resolves issues to the satisfaction of the customer.

• Follows through to ensure all questions and issues are resolved.

Other duties as assigned

Desired Skills and Background:

High School/GED required

Minimum of 1 year previous In Bound Call Center experience

Minimum of 1 year Customer Service Experience

Minimum 1 year in related medical/health field

PC proficiency including MS Office (Word, Excel, Outlook, etc.)

Average typing ability

Have excellent interpersonal and communication skills

10-key operation by touch

Must work well under pressure

Knowledge of CPT codes, ICD9/ICD10 codes and/or medical terminology is a plus

Job Type: Full-time

Pay: $10.00 - $15.00 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• Hybrid remote
• Office

Ability to commute/relocate:

• Canton, OH 44702: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Experience:

• Call Center: 1 year (Required)
• Health/Medical field: 1 year (Required)
• Customer Service: 1 year (Required)

Work Location: Hybrid remote in Canton, OH 44702