65 Customer Service Advocate Jobs in Canton, OH
Wipro is Hiring a Customer Service Advocate Near Canton, OH
Here we grow again!
Wipro is seeking individuals who combine excellent customer service and problem-solving skills with the ability to function effectively both as part of a team or on an individual basis to bring their talent to our team.
Wipro is a leading global IT solutions and services company with over 200,000 dedicated employees serving clients across six continents and seventy countries.
We offer a strong compensation package that includes competitive hourly pay, the ability to earn overtime, bonus, and day on benefits. Wipro also offers many opportunities for career advancement within our engaging and exciting culture.
The Customer Service Advocate position responsible for processing medical, dental and vision claims.
Roles & Responsibilities:
This is a Hybrid role onsite in office and remote in Canton, OH. The Customer Care Associate will provide information to customers in response to complaints, orders, errors, account questions, billing, cancelations, and other queries.
Core Responsibilities:
- Professionally handle incoming requests from customers and ensure that issues are resolved both promptly and thoroughly.
- Responsible for assisting an average of 45-55 callers per day---employer, insured, agent, provider, and/or internal customers.
- Resolves issues to the satisfaction of the customer.
- Follows through to ensure all questions and issues are resolved.
Other duties as assigned
Desired Skills and Background:
High School/GED required
Minimum of 1 year previous In Bound Call Center experience
Minimum of 1 year Customer Service Experience
Minimum 1 year in related medical/health field
PC proficiency including MS Office (Word, Excel, Outlook, etc.)
Average typing ability
Have excellent interpersonal and communication skills
10-key operation by touch
Must work well under pressure
Knowledge of CPT codes, ICD9/ICD10 codes and/or medical terminology is a plus
Job Type: Full-time
Pay: $10.00 - $15.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- Hybrid remote
- Office
Ability to commute/relocate:
- Canton, OH 44702: Reliably commute or planning to relocate before starting work (Required)
Education:
- High school or equivalent (Required)
Experience:
- Call Center: 1 year (Required)
- Health/Medical field: 1 year (Required)
- Customer Service: 1 year (Required)
Work Location: Hybrid remote in Canton, OH 44702
Job Summary
Full Time
IT Outsourcing & Consulting
$33k-41k (estimate)
05/15/2023
02/04/2024
wipro.com
EAST BRUNSWICK, NJ
500 - 1,000
2013
Private
ABIDALI NEEMUCHWALA
$1B - $3B
IT Outsourcing & Consulting
Related Companies
About Wipro
Wipro Ecoenergy provides retrofitting and energy management services for defense, retail and telecommunication industries.
The job skills required for Customer Service Advocate include Customer Service, Call center, Problem Solving, Communication Skills, Billing, Planning, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Advocate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Advocate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Advocate positions, which can be used as a reference in future career path planning. As a Customer Service Advocate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Advocate. You can explore the career advancement for a Customer Service Advocate below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Advocate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Advocate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Advocate job description and responsibilities
Customer services advocates represent the needs of the customer to companies or agencies, ensuring that they receive high-quality service.
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Those are the people who work for consumer protection agencies might help clients file lawsuits and ensure companies follow federal and state business regulations for fair operating practices.
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Customer service advocates who work for private companies might conduct research to find out what competitors do for their customers.
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May create new training materials for customer-facing teams reflecting new policies and procedures.
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They may assist representatives as they handle complex customer service situations or take charge of client outreach.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Advocate jobs
Many customer service advocates perform customer research to understand what their customers expect from their services.
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Salaries and benefits for customer service advocates can depend on experience, education and geographical location.
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They may also ask the client services team for their feedback on the new policies and make adjustments based on those recommendations.
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A good Customer Service Advocate must have excellent communication skills since they will be speaking directly with customers.
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Customer Service Advocate need a mix of technical skills and human skills.
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Step 3: View the best colleges and universities for Customer Service Advocate.
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