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JOB TITLE: Spa Manager
DEPARTMENT: Spa
DIRECT REPORT: Spa Assistant Director
FUNCTION:
Oversees all Spa Operations to ensure profitability, control costs, maximize profits, developing initiatives to ensure quality service standards and total guest satisfaction.
RESPONSIBILITIES:
Support the Assistant Spa Director in leading the day-to-day operation of the 25,000 square foot WinStar Spa and Fitness Center.
Maintain day-to-day operations of the Spa and Fitness Center in the absence of the Assistant Spa Director.
Hire, train, manage, and motivate all spa personnel with the daily supervision to include staffing, training, discipline, scheduling, and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
Facilitates the tranquility and esthetic beauty of the spa to promote an appealing and relaxing environment.
Oversee retail and operating supply inventories and orders within budget.
Maintaining the client database, scheduling appointments, managing contract laborers, timecards, payrolls, and employees.
Communicate with guests and employees, both verbally and in writing, to answer questions and provide clear direction in advising and instructing staff in details of work.
Resolve guest complaints, conducting thorough research to develop the most effective solutions and accomplish positive results by using good judgment and discretion.
Prepare reviews and development plans and take appropriate personnel-related action (i.e., hire, commend, discipline, evaluate, etc.) with Spa & Fitness staff as required.
Arrange and run pre-shift and departmental meetings to inform daily information.
Enforces established policies and procedures.
Practices the WinStar World Casino and Resort and Winston Hospitality culture and ensures all cultural expectations are implemented and regularly practiced throughout the hotel.
Conduct self in a professional manner always and work the hours required to lead the team by example and assure the operations are under control – leading by example is key.
PHYSICAL, MENTAL & ENVIRONMENTAL DEMANDS:
Education and Qualifications
Source: Hospitality Online
Full Time
Restaurants & Catering Services
$60k-76k (estimate)
03/15/2023
11/10/2023
www.winstar.com
Thackerville, Oklahoma
500 - 1,000
Shaela Kemp
$5M - $10M
Restaurants & Catering Services
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The job skills required for Spa Manager include Scheduling, Leadership, Spa Management, Time Management, Coordination, Initiative, etc. Having related job skills and expertise will give you an advantage when applying to be a Spa Manager. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Spa Manager. Select any job title you are interested in and start to search job requirements.