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2 Customer Service Associate Jobs in Westlake, FL

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Winn-Dixie Retail Stores
Westlake, FL | Full Time
$38k-48k (estimate)
1 Week Ago
Orangetheory - Franchise #0109
Westlake, FL | Full Time
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Customer Service Associate
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$38k-48k (estimate)
Full Time 1 Week Ago
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Winn-Dixie Retail Stores is Hiring a Customer Service Associate Near Westlake, FL

Overview

Southeastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work, we empower everyone to be their full, authentic selves. Read our Belonging, Inclusion and Diversity Statement here.

Job Title: Customer Service Associate Location: Retail Grocery Location

Position Overview The customer service associate will increase customer confidence and loyalty by providing accurate, fast and friendly customer service desk and media services in accordance with company guidelines, policies and procedures. This role will satisfactorily resolve customer concerns or escalate them to appropriate level of management. Primary Responsibilities & Accountabilities
  • Provide continuous attention to customer needs; greet, assist and thank customers in a prompt, courteous and friendly manner.
  • Address customer issues/complaints and resolve to full satisfaction of customer immediately, within company guidelines while maintaining composure and professionalism; appropriately escalate issues to management with a positive attitude.
  • Coordinate daily store cash and accounting functions in accordance with company guidelines, policies and procedures and management instruction.
  • Maintain knowledge of front end operations and stay current on changes in policies and procedures in order to preserve and proactively support department service levels and accountability.
  • Manage ACM lanes according to company standards and policies; ensure each self-checkout lane is properly opened, appropriate reports are printed and cash maintenance requirements are performed.
  • Troubleshoot problems with front end equipment through self-help icon on computer desktop or by contacting the retail service help desk as needed.
  • Stock front end products; restock and use supply items efficiently to eliminate waste and to maintain the lowest supply cost.
  • Exhibit professional telephone etiquette and ensure connection to the appropriate department or associate.
  • Maintain confidentiality of information.
  • Put up discarded or returned merchandise.
  • Perform cashier associate duties, as necessary.
  • Perform pricing duties, as necessary.
  • Keep work area clean, orderly and free from safety hazards; report faulty equipment and hazards to management.
  • Notify management of associate theft, customr shoplifting, unauthorized mark-downs, property defacement or any action that is illegal and/or against company policy.
  • Perform other job-related duties as assigned.
Qualifications Minimum
  • Must be 18 years of age.
  • High school diploma or equivalency.
  • Ability to read, write and speak English proficiently.
  • Ability to understand and follow English instructions.
  • Authorization to work in the United States or the ability to obtain the same.
  • Successful completion of pre-employment drug testing and background check.
Preferred
  • Demonstrate strong customer service communication skills, effectively addressing and resolving customer concerns with positive business impact.
  • Possess a proficient working knowledge of office, front end systems and equipment.
  • Possess proficient computer skills.
  • Possess demonstrated skills in the ability to perform and deliver customer service expectations.
  • Demonstrate good organizational skills.
  • High standard of integrity and reliability.
Required Behaviors
  • Lives the Values by embracing the essence of the company demonstrating a commitment to the company’s goal and values.
  • Unifies and motivates team through praise and recognition of success with immediate feedback to build an environment of trust.
  • Business-driven showing passion for the business, delivering results consistently.
  • Customer-orientated by passionately demonstrating that the customer comes first… always by putting the customer’s needs above all else.
  • People Passion through consistently treating others with respect and dignity.
Knowledge, Skills, Abilities
  • Compliance with all company policies and procedures.
  • Must complete service training within sixty (60) days of position start date.

Job Summary

JOB TYPE

Full Time

SALARY

$38k-48k (estimate)

POST DATE

03/17/2024

EXPIRATION DATE

04/02/2024

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The following is the career advancement route for Customer Service Associate positions, which can be used as a reference in future career path planning. As a Customer Service Associate, it can be promoted into senior positions as a Customer Success Associate II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Associate. You can explore the career advancement for a Customer Service Associate below and select your interested title to get hiring information.

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If you are interested in becoming a Customer Service Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Associate for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

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Ability to professionally attend to the needs of customers.

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Apply for part-time Customer Service Associate roles and experience their spirit of community.

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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Customer Service Associate jobs

Best Colleges to Study Client Service Associate.

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Ensure all customer problems are resolved quickly to the satisfaction of the customer.

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Ensure confidentiality of customer data and careful handling of documents media packages.

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Follow standard operating procedures and adhering to legal hr safety customer service and security policies procedures.

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Measure and analyze customer feedback.

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Step 3: View the best colleges and universities for Customer Service Associate.

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