Wilson County Motors is Hiring a Call Center Representative/Customer Service Near Lebanon, TN

Business Development Representative - Call Center Representative

Benefits

• Medical, Dental & Vision Insurance
• 401K Match
• Life Insurance
• Personal time off (PTO) Sick Days Vacation
• Short/Long Term Disability
• Growth opportunities
• Paid Training
• Employee vehicle purchase plans
• Discounts on products and services

Position: Business Development Center (Call Center) Representative

Reports To: Operations Director

POSITION SUMMARY

The Business Development Center (BDC) Call Center Representative will support the sales and service departments by receiving customer phone calls. They will often be the first point of contact for customers calling to schedule service appointments for their vehicle and/or inquiring about vehicles the company has available for sale. Some outbound calls might be necessary to respond to a customer’s inquiry. Professional, accurate, and speedy responses are expected.

Realize that during any customer interaction, the employee should remember the HERO (Helpful, Exceeds expectations, Represents us well, takes Ownership) program. Also, the customer is the highest priority of any employee of Wilson County Motors.

ESSENTIAL JOB DUTIES:

Answer customer calls and establishes follow-up with service and sales appointments.

The rep will not make outside cold sales calls but may make outbound calls to follow up with a customer’s inquiry.

Schedule service appointments as requested by the customer.

Respond quickly to Internet, phone, and live chat inquiries using email, scripts, and other templates.

Provide customers inquiring about vehicle purchases with initial product information and direct them to the appropriate dealership resources.

Follow up with leads that are not ready to make an appointment or have yet to arrive for their scheduled appointment.

Participate in team and process development sessions – keeping positive relationships with teammates, service teams, and dealership management.

Utilize the CRM tracking system daily.

REQUIRED SKILLS and ABILITIES

High school diploma, GED, or combination work/education equivalent.

Skilled with using a computer for work (Computer Literate).

Prior customer service experience, either face-to-face or by phone.

Able to perform basic mathematical calculations. (Add, subtract, multiply, divide)

Ability to communicate effectively verbally and in writing.

Ability to communicate using email, text, chat, and phone.

PREFERRED SKILLS and ABILITIES

• Experience using multiple computer screens at work is desired.
• Prior experience in a call center handling 100 or more calls per day is preferred.
• Bilingual (Spanish/English) candidates are encouraged to apply.

JOB EXPECTATIONS and REQUIRMENTS:

Arrive at your place of work on time as scheduled.

Hourly employees must clock in and out using the Company’s time recording system.

Perform work safely following company safety guidelines.

Treat all customers and team members professionally and with courtesy.

If needed, follow up with customers to ensure their questions have been answered.

Return any voicemails, emails, and texts the same day as received.

Meet the department’s service level expectations.

WORKING CONDITIONS:

The employee may sit for up to 100% of the shift and use a computer to perform the job. It may require lifting, pushing, or pulling weights of more than 10 lbs. Duties will be performed indoors in a climate-controlled environment.

At Wilson County Motors, we are committed to an environment where the customer is always treated with respect and dignity. We are a family-owned and operated business, and our employees are our most valuable resource. Growth is encouraged through diligence, teamwork & creativity. Above all, there is the highest standard of honesty and integrity when conducting business. If you have an interest in automotive and a desire to develop a career in the industry, apply today!

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Pay: From $14.50 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Supplemental pay types:

• Commission pay

Work Location: One location