Overview

When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.

Responsibilities

As a Service Technician with Willowick, you will oversee technical and mechanical work of the property to meet the standards of Willowick. Responsibilities include, but are not limited: 

• Complete assigned work orders generated from requests for service in a timely manner
• Oversee the property grounds and other amenities by performing general cleaning such as trash and debris disposal, pressure wash breezeways and pool areas, and painting curbs and signage as needed
• Be proactive in diagnosing the issues with the property and provide solutions that are in accordance with established Willowick policies, standards, and code requirements.
• Identifies areas for improvement and provides suggestions to improve overall efficiency and productivity
• Prepare vacant apartment homes for leasing and new move-ins via inspection, identify what requests are needed, scheduling with contractors and vendors as needed, and complete all maintenance tasks
• Appropriately handle all documentation and other paperwork in a complete fashion without disrupting other service requests
• Practice proper safety techniques with all mechanical or electrical equipment malfunctions, reporting any injuries, accidents, or other safety issues to the appropriate contact
• Support cost-cutting and expense control programs by verifying parts are up to standards for repair rather than a complete replacement when possible
• Follows guidelines for the proper and safe usage of hand, power tools, testing equipment, and safety devices and other items, as well as make sure items are returned
• Notify the supervisor about any items needed and evaluate what needs to be re-ordered without being wasteful
• Generally competent in understanding and following all current emergency procedures
• Adjust and operate the fire alarm and life safety systems
• Functional knowledge of the Willowick policies and standards
• Operate, adjust, perform maintenance and repairs on all mechanical, appliance, electrical, plumbing and HVAC related equipment
• Successful completion of all required training programs within required timeframes
• Possess computer skills to administer the work order programs and building operations
• Compute basic mathematical equations

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution preferred

• Two or more years' of maintenance or related experience preferred

• General knowledge of plumbing, electrical, general carpentry, HVAC, and appliances

• Appropriate EPA Certifications for refrigerant recycling

• Driver’s license to operate machinery in property

• Excellent interpersonal and communication skills

• Attention to detail, organization, and strong multitasking abilities

• Ability to work a flexible schedule including weekends and holidays

Closing

Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.

Hines is a global real estate investment, development and property manager. The firm was founded by Gerald D. Hines in 1957 and now operates in 28 countries. We manage a $92.3B¹ portfolio of high-performing assets across residential, logistics, retail, office and mixed-use strategies. Our local teams serve 634 properties totaling over 225 million square feet globally. We are committed to a net zero carbon target by 2040 without buying offsets. To learn more about Hines, visit www.hines.com and follow @Hines on social media. ¹Includes both the global Hines organization as well as RIA AUM as of June 30, 2022.

Visit www.willowick.com or www.hines.com for more information.

We are an equal opportunity employer and support workforce diversity.

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