Search By
More Search Results

Overnight Concierge

Providence, RI | Full Time
8 Days Ago

Job Description


When you join Willowick, you will work alongside innovative leaders who set the standards responsible for our reputation as an industry leader today, and you’ll be a part of shaping our future in the years to come.


Center Place


As a Concierge - Overnight with Willowick, you will organize, coordinate and implement various resident services and programs. You will act as the point of contact for residents. Responsibilities include, but are not limited to:


  • Welcome new residents and guests and ensure that prospects and visitors are comfortable as they wait
  • Support residents with use of luggage carts
  • Monitor guest traffic and parking garage for team members and vendors
  • Monitor security cameras and fire alarm panel
  • Answer phone calls, transfer calls to appropriate reference points, and assist with completed request call backs
  • Ensure packages are delivered and document as well as notify residents of the arrival in a timely fashion
  • Update the daily log pertaining to any events and report any concerns to management
  • Book freight elevators for move-ins, move-outs and furniture deliveries
  • Maintain equipment inventory
  • Keep detailed information of the surrounding areas pertaining to restaurants, delivery places, and other areas of interest for residents


Minimum Requirements include:


  • High school diploma or equivalent from an accredited institution

  • Two or more years’ experience in a customer service environment

  • Strong customer service orientation

  • Excellent written and verbal communication skills

  • Ability to work a flexible schedule including weekends and holidays


Willowick Residential, a Hines company, seeks to elevate the multifamily industry to levels that surpass the expectations of our partners and residents. Since 2011, Hines has expanded its multifamily division to include over 50 developments and more than 17,000 units in 29 cities across the United States.


Hines is a privately owned global real estate investment firm founded in 1957 with a presence in 285 cities in 28 countries. Hines oversees investment assets under management totaling approximately $90.3 billion¹. In addition, Hines provides third-party property-level services to 373 properties totaling 114.2 million square feet. Historically, Hines has developed, redeveloped or acquired approximately 1,530 properties, totaling over 511 million square feet. The firm currently has more than 198 developments underway around the world. With extensive experience in investments across the risk spectrum and all property types, and a foundational commitment to ESG, Hines is one of the largest and most-respected real estate organizations in the world. Visit for more information. ¹Includes both the global Hines organization as well as RIA AUM as of December 31, 2021. 


Visit or for more information.


We are an equal opportunity employer and support workforce diversity. 


No calls or emails from third parties at this time please.