POSITION SUMMARY:

With minimal supervision and by exercising independent judgment, supports General Operations Manager by managing and coaching a team of associates to meet departmental goals in Safety, Quality, Service, and Cost.

 PRIMARY FUNCTIONS:

• Understand and convey Key Performance Indicators (KPI), as well as understanding the downstream consequences of missed KPIs
•  Provide onboarding and on the job training to associates
• Utilize Williams-Sonoma's Mission, Vision, and Values to lead daily activities, including managing a team of associates on daily activities
• Use Microsoft Office programs to create reports, analyze and generate communications to management
• Support the Operations Manager with determining staffing levels for departmental functions
• Share business information with teammates through floor presence and effective verbal and written communication
• Promote safety awareness and cultivate the safety culture throughout the company. Ensure the maintaining of a clean and safe work environment; communicate safety topics and conduct safety audits
• Ensure availability of materials (supplies) and resources to all associates in the team, so that they can perform their duties with maximum efficiency and minimal downtime
• Control and maintain steady workflow on the floor by ensuring all functions within the department are staffed with adequate headcount - partner with Operations Manager and assign and transfer associates around by skillset to balance the flow if necessary
• Ensure downtime issues including systematic and mechanical are addressed as soon as they arise through the correct channels
• Track productivity, research and resolve issues, provide feedback on productivity and quality-related performance to associates, peers and Operations Managers by using departmental resources
• Assist with time and attendance relating to assigned cell and enter accordingly into Kronos or attendance cards
• Adopt and endorse continuous improvement concepts where applicable
• Assist in root cause analysis on issues pertaining to safety, service, quality, cost
• Understand how to identify and build peer talent
• Coach and issue corrective action to associates as necessary, and provide associates with annual and mid-year reviews
• Develop and implement solutions to address workflow and efficiency issues, basic time studies and line balancing
• Demonstrate knowledge of basic Inventory control principals
• Coordinate projects and associated timelines
• Ability to lift 20 lbs. regularly occasionally up to 50 lbs.
• Ability to stand for long periods of time
• Perform other duties as assigned

COMPETENCIES:

• Technical Learning
• Action Oriented
• Problem Solving
• Service Mindset
• Dealing with Ambiguity
• Interact harmoniously with associates at all levels of the company

MINIMUM QUALIFICATIONS:

• 5 years of relevant work experience
• Systems savviness, with proven experience interacting with relevant systems and adopting a data-driven approach
• Experience with Microsoft Office Suite, especially Excel
• Excellent verbal and written communication skills
• Ability to lead from the frontlines and be hands-on (job has very little desk time)

PREFERRED QUALIFICATIONS:

• Some college from an accredited institution or an Associate Degree
• Minimum 2 years of work experience in high volume distribution or manufacturing environment