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Training Specialist I
$52k-66k (estimate)
Full Time 1 Month Ago
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Williams-Sonoma Inc. Customer Care Centers is Hiring a Training Specialist I Near Las Vegas, NV

Williams-Sonoma Inc. 
Now hiring! 
Training Specialist I

Job Description:

The Training Specialist 1 position is responsible for New Hire Training of associates for the Williams-Sonoma care center. This includes facilitation of material, administrative tasks such as approving/correcting timecards, coaching learners, recording the pace of learners doing computer based training, and various HR related tasks as needed including delivering performance improvement plans, suspensions, and terminations.

The Training Specialist 1 positions may also be trained to facilitate training for different support groups within the care center, refresher courses, and other training that business needs dictate.

Skill Set:

Strong facilitation skills, training experience, classroom management, leadership/coaching/mentoring abilities, strong verbal and written communication, self-directed, experience with Microsoft Office programs, specifically Excel, Outlook, and SharePoint, works effectively in a fast paced and changing environment, and strong problem-solving skills.

Essential Functions:

· Effectively facilitate all training given by the Training Department

· Develop and train assigned new hires, and develop and execute performance plans efficiently

· Timely processing of reports, administrative tasks, and other necessary paperwork

· Use professional training skills to continually assess needs, performance metrics and create training solutions as needed

· Assist business operations where necessary

· Complete other duties as assigned

Qualifications:

· Minimum 2-4 years of training and facilitation experience with at least 1 year of virtual training

· 2-4 years supervisory experience

· Strong coaching, communication (verbal and written), and customer service skills

· Microsoft Office proficiency, including basic Excel, Outlook, and SharePoint experience

· Strong administrative skills including record keeping, processing data, scheduling, and on time delivery of reports

· Must complete and pass the Williams-Sonoma New Hire Training

· Must complete and pass any trainer certification and/or recertification processes as needed

· Previous call center experience preferred

· Learning and development background a plus

Important Facts:

· This is an EXEMPT level position requiring schedule flexibility up to and beyond 40 hours per week.

· Work schedule to vary based on business needs.

· Our hours of operation are 6am to 7:30pm Pacific Time, 7 days a week. Must have flexibility to work varying schedules during those hours based on business needs.

Job Summary

JOB TYPE

Full Time

SALARY

$52k-66k (estimate)

POST DATE

02/02/2023

EXPIRATION DATE

08/11/2023

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The job skills required for Training Specialist I include Leadership, Customer Service, Microsoft Office, Facilitation, Coaching, Scheduling, etc. Having related job skills and expertise will give you an advantage when applying to be a Training Specialist I. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Training Specialist I. Select any job title you are interested in and start to search job requirements.

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The following is the career advancement route for Training Specialist I positions, which can be used as a reference in future career path planning. As a Training Specialist I, it can be promoted into senior positions as a Training Specialist II that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Training Specialist I. You can explore the career advancement for a Training Specialist I below and select your interested title to get hiring information.

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