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Customer Service Representative
Full Time 6 Months Ago
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Williams-Sonoma Inc. Customer Care Centers is Hiring a Customer Service Representative Near Stamford, CT

Williams-Sonoma Inc. 

 Seasonal Full-Time Customer Service Agents – Work from Home! 

Job Description: Why you and why us?

Who are our Customer Service Agents? They are people who truly care about creating a seamless experience for our customers. Agents are trained in taking calls to assist customers with anything from placing orders and facilitating returns, to locating products and scheduling deliveries for all of our Williams-Sonoma brands. If you consider yourself a blend of determination with a heart of gold, THIS.IS.YOUR.OPPORTUNITY. 

What Benefits do you offer?

  • 40% Discount on most merchandise!
  • Monthly performance bonuses up to $500!
  • Fun contests / rewards and recognition programs
  • Paid Training from the comfort of your home
  • Overtime, overtime, overtime
  • Opportunity to convert to benefited status within 90 days!
  • Pay = $15.00/hr

Job Duties: Your day to day

  • Solve the problem efficiently: Quick with quality
  • Make it personal: Take ownership
  • Inspire customer loyalty: Give them a reason to come back
  • Listen Carefully: Be attentive
  • Emphasize our effort: Because we care

Essential Functions: The nuts and bolts

  • Address customer questions and concerns regarding product and delivery information
  • Provide product information, review alternative solutions if an item is out of stock and place orders for the customer.
  • Successfully negotiate and appease customers using a variety of methods established by Williams-Sonoma, Inc., guidelines.
  • Check inventory, process returns, issue replacements and credits for damaged or defective merchandise
  • Perform other duties as assigned

Qualifications: What you need to apply

  • High School diploma or GED
  • 1 – 2 years previous customer service experience
  • Experience in a performance-based or metric-driven environment
  • Strong ability to communicate both verbally and written with capable data entry skills

Important Facts: MUST HAVE THESE FOR CONSIDERATION

  •  Ability to complete mandatory paid training for 4 weeks - 100% attendance is required
Equipment you must have for training and for work:
  • Desktop or laptop computer with Windows 8.1, Windows 10, or macOS 10.15 or newer.
  • No Chromebook, Windows 7, Windows 8 RT, or Windows 10 S
  • SAntivirus/Anti-malware
  • 6 GB of RAM
  • Wired USB headset (with microphone) which is compatible with our systems
  • Ethernet cable hardwired into you modem/router
  •  Wi-Fi is not permitted
  • USB to Ethernet converter if your computer does not have an Ethernet port
  • Monitor: 15 inches or larger with minimum resolution of 1920x1080
  • Mouse and keyboard
  • Webcam (built in or external) with minimum resolution of 640 X 480
  • iOS device (tablet or cell phone), or an Android (tablet or cell phone) for purposes of multi-factor authentication

Computer must be hard wired to your modem, router, or gateway. Wi-Fi is not allowed due to security and bandwidth constraints.

Acquire a minimum internet upload speed of 6 mbps and 10 mbps of download speed before training as measured by the website we host: http://speedtest.wsgc.com/

Questions? WE SUGGEST YOU READ THROUGH THE SYSTEM REQUIREMENTS TO ENSURE YOUR COMPUTER, OPERATING SYSTEM, AND EQUIPMENT ARE COMPATIBLE. This will be sent after you apply.

Job Summary

JOB TYPE

Full Time

POST DATE

09/28/2022

EXPIRATION DATE

09/26/2022

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The following is the career advancement route for Customer Service Representative positions, which can be used as a reference in future career path planning. As a Customer Service Representative, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Representative. You can explore the career advancement for a Customer Service Representative below and select your interested title to get hiring information.

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