Seeking an experienced IT Support Technician. Excellent pay and benefits.

The Senior IT Support Technician will maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Responsibilities

Administers end-user workstations and supports end-user activities utilizing VLANS on a primarily Microsoft Windows-based local area network (LAN).

• Investigates user problems and identifies their source; determines possible solutions; tests and implements solutions.
• Installs, configures and maintains personal computers, Windows PC, server VMs, phones and desktop wiring, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
• Performs and/or oversees software and application installation and upgrades.
• Maintains site licenses for department/organization.
• Implements and maintains device security, including maintaining antiVirus, configuring VPN, managing host security, file permissions, file system integrity, and adding and deleting users.
• Troubleshoots networks, systems and applications to identify and correct malfunctions and other operational difficulties.
• Develops and conducts various training and instruction for system users on operating systems and other applications; assists users in maximizing use of networks and computing systems.
• Maintains confidentiality with regard to the information being processed, stored or accessed by the end-users on the network.
• Assists personnel of other departments as a computer resource.
• Provides computer orientation to new and existing company staff.

Requirements

1. 2 or more years of IT Support experience.

2. 2 or more years of Windows Desktop experience.

William H Hunter Recruiting www.williamhhunterrecruiting.com

Job Type: Full-time

Benefits:

• 401(k)
• Health insurance
• Paid time off

Schedule:

• Monday to Friday

Experience:

• IT Support: 2 years (Preferred)
• Windows Desktop Support: 2 years (Preferred)

Work Location: One location