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Inside Sales/Customer Service Representative
Other | Durable Manufacturing 9 Months Ago
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Wieland North America is Hiring a Remote Inside Sales/Customer Service Representative

Overview

Who We Are:

Wieland is one of the world's leading suppliers of semi-finished copper and copper alloy products. The success of our company is based on the dedication and expertise of each and every one of our employees. We can rely on this, and have been doing so for nearly 200 years. We provide our employees with their own, personal creative space they need and our unconditional support – and they thank us in the form of premium performance testifying to permanent motivation. At Wieland, everyone can contribute and share in the development of Wieland in the future as well.

Culture:

Copper connects the world and brings people together who share this passion. Wieland culture is what makes a fun and rewarding place, as a company, we benefit daily from our employees knowledge and abilities. The success of our company is based on the dedication and expertise of each and every one of our employees. We can rely on this, and have been doing so for nearly 200 years. We provide our employees with their own, personal creative space they need and our unconditional support. At Wieland, everyone can contribute and share in the development of Wieland in the future as well. Wieland employees embody our values - respect, ambition, reliability, diversity, optimism, and ownership.

Inside Sales Representative Essential Responsibilities:

The Inside Sales Representative role will be based our of headquarters office in Louisville, KY

  • Service customer accounts, focusing on customer needs, transactional accuracy, proactive communication, and contractual business relationships. All efforts intended to provide highest level of service to customer, while respecting and working within the guidelines the business is able to operate (i.e. lead times, capacity, etc.).
  • Act with a sense of urgency in responding to new item inquiries/quotes, following established guidelines and working with other Wieland businesses to appropriately identify the best source for the customer
  • Work collaboratively with the supply chain, tech services, logistics, sales and marketing, and finance teams to support the entire order to cash process.
  • Implement a continuous improvement philosophy to identify and correct process and execution deficiencies.

Responsibilities

  • 2-3 years experience in business to business customer service/fulfillment/inside sales experience
  • B.S. degree required. Business, Engineering, Finance. Marketing interests preferred.
  • Excellent written and verbal communication skills along with a high level of analytical ability.
  • Proficiency in Microsoft Office required. Special emphasis on Excel and Access.
  • Flexibility to work with multiple tasks, changing priorities, and strict deadlines while always maintaining accuracy.
  • Ability to work effectively with all levels of personnel both inside and outside the Company while demonstrating superior judgment and professionalism.
  • Qualifications

    What Wieland Offers:

    We provide our team with many benefits including:

      • Competitive Wages
      • Medical, Dental, Vision
      • 401(k) contribution match
      • Disability & Life
      • Paid Vacation & Holidays
      • Great Bonus Opportunity
      • Tuition Reimbursement 
      • On-site Gym
      • Wellness Program

    Equal Opportunity and Affirmative Action Employer

    Job Summary

    JOB TYPE

    Other

    INDUSTRY

    Durable Manufacturing

    POST DATE

    07/30/2022

    EXPIRATION DATE

    12/12/2022

    WEBSITE

    www.gbcmetals.com

    HEADQUARTERS

    Louisville, Kentucky

    SIZE

    1,000 - 3,000

    CEO

    Remy Spencer

    REVENUE

    <$5M

    INDUSTRY

    Durable Manufacturing

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    About Wieland North America

    Global Brass and Copper, Inc. manufactures and distributes copper and copper-alloy sheet, strip, plate, foil, rod, and fabricated components.

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