Description

Job Summary: Lead and perform the business operations of a community, serving as liaison with associates, the home office, residents and responsible parties in areas such as accounts payable and receivable, human resources, financial reporting, and resident and associate records.

Essential Functions:

1. Attract, retain, coach, motivate and lead an energetic, welcoming concierge team; hold the team accountable for meeting all mission, quality, safety and other performance standards.

2. Maintain all resident and associate files.

3. Manage the communitys Accounts Receivable by invoicing customers, posting payments, and tracking nonroutine and miscellaneous services requiring billing entries.

4. Process payables, ensuring timely submission; research issues and partner with accounting/finance for resolution.

5. Partner with Executive Director to monitor community financial reports and budgets, research and report on variances, and support other directors in managing expenses.

6. Serve as liaison with Human Resources and onsite resource for associates to manage associate records, benefits, payroll, leaves of absence and other HR related functions.

7. Process community level payroll functions by monitoring punch detail and approving entries, updating records as needed, and working to resolve payroll related associate questions and issues.

8. Coordinate with other Leadership Team members on the screening, hiring, and onboarding of new associates.

9. Where offered, processing Medicaid billing and receivables.

10. Serve as back-up to the concierge desk.

11. Serve as Manager on Duty.

12. Lead and/or participate in required in-service training and education programs.

13. Ensures compliance with Federal, State, and local regulations and Wickshires mission policies, procedures and standards.

14. Completes all mandatory compliance, HIPAA and state and federal regulatory training as required.

15. Maintains appropriate degree of confidentiality.

Qualifications

Education and Experience: Associates degree in business, accounting or a related discipline and a minimum of two years experience in bookkeeping or office management or an equivalent combination of education and experience. Bachelors degree in business, accounting or a related discipline strongly preferred.

Certifications, Licenses, and other Special Requirements: There are no certifications, licenses, or other special requirements required for this position.

Knowledge and Skills:

1. Excellent interpersonal skills and demonstrated ability to connect and communicate effectively, in English, with diverse populations.

2. Demonstrated ability to lead people and get results through others.

3. Ability to analyze and synthesize data from a variety of sources and to apply reason, logic, and advanced problem-solving skills to resolve complex issues.

4. Excellent written communication skills including proper grammar and professional writing.

5. Ability to work in a fast-paced environment and to prioritize, organize and manage multiple priorities.

6. Proficient in Microsoft Office suite and the ability to quickly master new software applications.

7. Strong customer orientation to older adults.