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Service Manager
$100k-128k (estimate)
Full Time 8 Months Ago
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Whiting Corporation/Whiting Services, Inc is Hiring a Service Manager Near Phoenix, AZ

Job purpose

The Service Manager is responsible for managing the service department and the hiring, on-boarding and supervision of the field service technicians. This position is the main point-of-contact for customer service-related inquiries, requests, and information.

Duties and responsibilities

  • Provide quality service to all customers.
  • Ensure timely, consistent delivery of services and products purchased by customers.
  • Develop, deploy, and oversee training program for service technicians as needed.
  • Answer customer emails and phone calls in a timely manner. Provide efficient resolutions to their issues.
  • Develop written repair proposals as requested as requested by customers and provide quotes for repairs found during inspections.
  • Create required documentation and information job files and coordinate with office staff to maintain good record keeping of all service jobs.
  • Visit customers on location to evaluate potential service repairs, inspections, and new equipment in order to develop a quote.
  • See that all internal procedures are followed for executing, invoicing and closing jobs.
  • Review performance of jobs to determine accuracy of estimating and quoting.
  • Monitor levels of overtime hours as well as indirect labor.
  • Provide performance reviews of technicians according to company policy.
  • Assist field technicians as needed.

Supervisory Responsibilities

This position is responsible for the field service technicians.

Qualifications

Qualifications include:

  • Minimum of 10 years of experience in service technician or related field.
  • Prior supervisory experience is preferred.
  • Ability to lead others and effectively handle multiple projects simultaneously.
  • Effective written and verbal communication skills required.
  • Effective computer skills required.

Working conditions

Work is normally performed in a typical interior/office work environment, although some field and/or shop work may be required periodically.

Physical requirements

  • Occasional field work when required to support field technicians working with hand and power tools as necessary. May also involve working at heights and some heavy lifting.
Applicant(s) for the above job opening(s) will be hired regardless of race, color, age, religion, marital status, sex, national origin, handicapped or veteran status.

Job Summary

JOB TYPE

Full Time

SALARY

$100k-128k (estimate)

POST DATE

07/09/2022

EXPIRATION DATE

03/14/2022

Show more

Whiting Corporation/Whiting Services, Inc
Full Time
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Whiting Corporation/Whiting Services, Inc
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Whiting Corporation/Whiting Services, Inc
Full Time
$53k-68k (estimate)
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The following is the career advancement route for Service Manager positions, which can be used as a reference in future career path planning. As a Service Manager, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Service Manager. You can explore the career advancement for a Service Manager below and select your interested title to get hiring information.

HOBART SERVICE
Full Time
$92k-117k (estimate)
Just Posted

If you are interested in becoming a Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Service Manager for your reference.

Step 1: Understand the job description and responsibilities of an Accountant.

Quotes from people on Service Manager job description and responsibilities

A service manager needs to be able to manage their time to ensure they can attend to both employee and customer requests.

02/28/2022: Frankfort, KY

The Guest Service Manager oversees all property operations, ensuring that the highest levels of hospitality and service are provided.

02/08/2022: Poughkeepsie, NY

The service manager ensures excellent customer service, maintains strong relationships with customers and third-party vendors and ensures repeat customers.

01/17/2022: Lansing, MI

Maximized sales by providing excellent customer service and minimize loss through proper utilization of standard operating procedures.

12/13/2021: Frankfort, KY

Responsible for understanding each customer's expectations and delivering services as needed.

02/15/2022: Abilene, TX

Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.

Career tips from people on Service Manager jobs

Employers require that a viable candidate for a service manager position possess excellent computer skills.

01/13/2022: Middlesex, NJ

A few years of experience from a service oriented role, preferably with focus on customer experience and account management.

01/25/2022: Atlanta, GA

Experienced leader with proven record providing exceptional customer service operations.

01/21/2022: Grand Rapids, MI

Excellent Communication skills and the ability to solve problem are just a few qualities a service manager should have.

01/27/2022: Pittsburgh, PA

The service manager must also be able to work under stress besides handle stress.

12/20/2021: Pittsburgh, PA

Step 3: View the best colleges and universities for Service Manager.

Butler University
Carroll College
Cooper Union
High Point University
Princeton University
Providence College
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